Kelli Kloepfer
Orlando,FL
Summary
Experienced in working with the general public throughout my career, I find immense satisfaction in being a valuable contributor in resolving clients' issues and building strong relationships with them. With a background in the restaurant industry, I possess a natural ability to remain focused and organized. Meticulous attention to detail is my pleasure as I ensure thoroughness and precision in every case.
Overview
11
11
years of professional experience
Work History
Customer Relations Representative
State Farm
11.2023 - Current
- Logged call information and solutions provided into internal database.
- Improved company reputation through attentive listening, understanding, and addressing customer needs effectively.
- Contributed to achieving sales goals by providing exceptional support during pre-sale consultations and post-sale follow-up activities.
- Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with cross-functional teams to develop new strategies for enhancing the customer experience.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored overall trends in customer satisfaction levels utilizing data-driven analysis tools.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Utilized CRM systems proficiently managing key account information, tracking customer interactions, and providing valuable insights for future strategic planning.
- Exceeded performance targets with consistent delivery of high-quality service to clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Shift lead • Expo Manager
Cheesecake Factory
09.2021 - Current
- Serving customers and handling any issues that arise
- Using the current computer software in order to complete orders and making executive decisions, especially in my current role as Expo Manager in running all the service windows, tickets and directing wait staff and kitchen employees
- Handling multiple phone lines for orders
Server • Bartender
Sonny's BBQ
08.2020 - 09.2021
Shift lead • Bartender
Johnny's Fillin Station
01.2014 - 08.2020
Education
Boone High School -
Boone High School
01.2011
Skills
- Customer Service
- Computer Software Proficiency
- Executive Decision Making
- Task Completion
- Fast-Paced Environment Adaptability
- Communication
- Leadership
- Issue Resolution
References
Available Upon Request
Timeline
Customer Relations Representative
State Farm
11.2023 - Current
Shift lead • Expo Manager
Cheesecake Factory
09.2021 - Current
Server • Bartender
Sonny's BBQ
08.2020 - 09.2021
Shift lead • Bartender
Johnny's Fillin Station
01.2014 - 08.2020
Boone High School -
Boone High School
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