Courtney Gfeller Pardue
Clarksville,TN
Summary
Dynamic Shift Manager at Dock 17 with a proven track record in employee training and customer service excellence. Skilled in cash handling and decision-making, I foster a positive work environment while enhancing team performance. Recognized for effectively resolving customer complaints and building lasting relationships, ensuring a memorable guest experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Manager
Dock 17
Clarksville, Tn
01.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Bartender
Dave & Buster's
Clarksville, TN
11.2024 - 02.2025
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Varsity Pins
09.2024 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Dock 17
Clarksville, TN
07.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Applebee's
Clarksville, TN
07.2010 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Clarksville High School
Clarksville, TN2007
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Team development
Certification
ABC LICENSED
Timeline
Shift Manager
Dock 17
01.2025 - Current
Bartender
Dave & Buster's
11.2024 - 02.2025
Bartender
Varsity Pins
09.2024 - 01.2025
Server
Dock 17
07.2024 - 01.2025
Bartender
Applebee's
07.2010 - 09.2024
Clarksville High School