Courtney Gilbert
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
To-Go Server
Darden Restaurants, Inc
11.2022 - Current
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
Shift Manager
Papa Johns International Inc.
06.2020 - 03.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
Receptionist
McEwan, Martinez & Dukes
06.2020 - 04.2021
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Cashier
Publix Grocery Store
03.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Guest Service Representative
RaceTrac
08.2019 - 03.2020
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Crew Member
Dunkin' Donuts Franchising
11.2018 - 08.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Deltona High School
Deltona, FL06.2019
Skills
- Customer Service
- Safe Food Handling
- Money Handling
- Performance Management
- Policy Implementation
- Team Leadership
- Budget Control
- Customer Relationship Management (CRM)
- Schedule Preparation
- Administrative Support
- Data Entry
- Multi-Line Telephone Systems
Timeline
To-Go Server
Darden Restaurants, Inc
11.2022 - Current
Shift Manager
Papa Johns International Inc.
06.2020 - 03.2023
Receptionist
McEwan, Martinez & Dukes
06.2020 - 04.2021
Cashier
Publix Grocery Store
03.2020 - 06.2020
Guest Service Representative
RaceTrac
08.2019 - 03.2020
Crew Member
Dunkin' Donuts Franchising
11.2018 - 08.2019
High School Diploma -
Deltona High School
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