Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzanne Wadhams

Raleigh,NC

Summary

Personable and dependable with keen sense for customer service and effective communication. Possesses foundational knowledge of banking procedures and cash handling, including proficiency in basic financial transactions and account management. Dedicated to providing exceptional service and ensuring customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Professional /Restaurant Server/Trainer Assistant

Darden Restaurants, Inc
03.2022 - Current
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Simply Crepes Restaurant
08.2021 - 03.2022
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Home Health Aide

Rochester Regional Health System
02.2018 - 07.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

Master in Finance - Financial Management

Wake Technical Community College
Raleigh, NC
05-2028

High School Diploma -

Williamson High School
Williamson Ny
06-2012

Skills

  • Sales expertise
  • Upselling and cross selling
  • Closing techniques
  • Sales presentations
  • Customer service
  • Cash handling

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • Direct Support Professional Certification – National Alliance for Direct Support Professionals.
  • First Aid Certification - American Red Cross.

Timeline

Sales Professional /Restaurant Server/Trainer Assistant

Darden Restaurants, Inc
03.2022 - Current

Server

Simply Crepes Restaurant
08.2021 - 03.2022

Home Health Aide

Rochester Regional Health System
02.2018 - 07.2021

Master in Finance - Financial Management

Wake Technical Community College

High School Diploma -

Williamson High School

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Suzanne Wadhams