Jillian Martin
Mandeville,LA
Summary
Proven multitasker and exceptional communicator, I excelled at The Chimes of Covington by enhancing guest experiences and mentoring over a dozen servers in high-volume settings. Leveraging strong work ethic and hospitality service expertise, I consistently improved service quality and operational efficiency, contributing to a positive and result-driven team environment.
Overview
8
8
years of professional experience
Work History
Server/Lead Server Trainer
The Chimes of Covington
06.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Trained over a dozen servers, teaching them how to move efficiently and handle high volumes of customers, food, and drinks.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
Dog Boarder
Covington Acres Bed & Biscuit
05.2021 - 03.2023
- Handled challenging behaviors calmly and effectively using positive reinforcement techniques.
- Improved overall health of boarded dogs with regular exercise sessions tailored to individual needs.
- Assisted in marketing efforts promoting our boarding services through various channels such as social media, website updates, and community events.
- Developed strong relationships with clients, fostering trust and confidence in our services.
- Implemented proper hygiene practices throughout the facility to minimize risk of illness transmission among dogs being boarded.
- Conducted thorough assessments upon arrival to identify any potential issues or concerns regarding a dog's well-being during their stay.
- Ensured timely feeding schedules, providing appropriate portions based on each dog''s nutritional needs.
After-School Tutor
Self-employeed
10.2019 - 05.2021
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Lifeguard
Safewater
06.2016 - 09.2018
- Monitored safety of guests in and around swimming pool.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
Lifeguard
Zona
05.2016 - 09.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support in both pools and open water.
- Ensured swimmer safety by vigilantly monitoring the beach and boat area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Barista and Hostess
Autonomy
06.2016 - 08.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor in Marketing - Professional Sales
Southeastern Louisiana University
Hammond, LA12.2025
Skills
Strong Work Ethic
Exceptional customer service
Professional Appearance
Hospitality service expertise
Sales expertise
Sales Techniques
Suggestive Selling
Item promotion
Timeline
Dog Boarder
Covington Acres Bed & Biscuit
05.2021 - 03.2023
Server/Lead Server Trainer
The Chimes of Covington
06.2020 - Current
After-School Tutor
Self-employeed
10.2019 - 05.2021
Lifeguard
Safewater
06.2016 - 09.2018
Barista and Hostess
Autonomy
06.2016 - 08.2018
Lifeguard
Zona
05.2016 - 09.2018
Bachelor in Marketing - Professional Sales
Southeastern Louisiana University
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