Courtney Gilmore
Henderson,NV
Summary
Dedicated Customer Service Representative committed to delivering top-notch care for optimal customer satisfaction. Demonstrated expertise in establishing and nurturing strong client communication and relationships. Known for consistently providing quality service to ensure customer needs are met and exceeded. Adept at effectively resolving inquiries and concerns to enhance overall customer experience.
Overview
10
10
years of professional experience
Work History
Cashier
LV Petroleum/Conoco
10.2023 - 09.2024
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Developed a customer loyalty program that increased customer retention by X%
- Assisted with setting up promotional displays
- Operated a POS system to process payments, refunds, and exchanges
Front End Team Lead
Toys R Us
06.2017 - 10.2020
- Trained and supervised new front-of-house team members to ensure that all customer service standards were met
- Trained and managed a team of front office staff to ensure the highest standards of customer service
Cashier
Del Taco
06.2014 - 10.2017
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Performed cashier duties in a high-volume retail environment, processing up to X transactions per shift
- Assisted with setting up promotional displays
Education
Diploma - General Studies
Coronado High School
Henderson, NV01.2010
Skills
- Communication
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Oil and Gas
- Customer Service
- Janitorial Duties
- Leadership
Personal Information
Date of Birth: 05/22/91
Timeline
Cashier
LV Petroleum/Conoco
10.2023 - 09.2024
Front End Team Lead
Toys R Us
06.2017 - 10.2020
Cashier
Del Taco
06.2014 - 10.2017
Diploma - General Studies
Coronado High School
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