Courtney Glass
Covington,LA
Summary
Experienced and dedicated professional consistently achieving company goals through organized and efficient practices. Thrives under pressure, excels in adapting to new situations and challenges, and optimizes company performance.
Overview
13
13
years of professional experience
Work History
General Manager
Zoe's Bakery
10.2011 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Call Center Representative
HealthComp
04.2023 - 06.2024
- Read insurance plan document to give correct benefits
- Go over claims and give information as to why claim is being denied or how it was processed
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting positive customer experiences.
Patient Access Representative
St. Tammany Parish Hospital
02.2017 - 01.2019
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Education
High School Diploma -
Covington High School
Covington, LA05.2015
Skills
- Problem Resolution
- Staff Management
- Inventory Control
- Food safety and sanitation
- Business operations knowledge
- Employee Scheduling
- Customer Relationship Management
- Operations Oversight
- Process Improvements
- Menu development
- Customer Service
- Staff hiring
Timeline
Call Center Representative
HealthComp
04.2023 - 06.2024
Patient Access Representative
St. Tammany Parish Hospital
02.2017 - 01.2019
General Manager
Zoe's Bakery
10.2011 - Current
High School Diploma -
Covington High School
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