Courtney Glenn
Bloomington,IL
Summary
Dynamic Office Manager and Tumbling Instructor with 15 years of experience. Expert in class management and event organization, fostering a safe and engaging environment. Proven leadership in staff coordination and exceptional customer service, ensuring high-quality programs and positive athlete development. Tech-savvy and detail-oriented, committed to excellence.
Overview
21
21
years of professional experience
Work History
Office Manager & Tumbling Instructor
Technique Tumbling & Cheer Prep
11.2019 - Current
- Manage staff scheduling, including arranging substitutes to ensure consistent class coverageSet up and maintain class schedules, ratios, and student rosters using iClassPro
Process payments and charges, maintain accurate financial records within the class management system
Enroll students and handle customer inquiries via phone and email with professionalism and efficiency
Prepare and send billing statements to clients in a timely manner
Provide evening oversight of classes to ensure program quality and adherence to safety standards
Coordinate and schedule special events, including internal and community-facing programs
Monitor and respond to email communications, ensuring timely follow-up and organization
Gymnastics Coach - Competitive & Recreational
Flying High Sports & Rec Center
02.2014 - 10.2019
- Developed tailored training programs to enhance athletes' skills and performance levels.
- Provided one-on-one coaching to improve individual techniques and confidence in routines.
- Collaborated with parents to discuss athlete progress and address any concerns effectively.
- Organized and led practice sessions, ensuring a safe and structured environment for all participants.
- Implemented injury prevention strategies through conditioning exercises and proper warm-up routines.
Office Manager & Competitive Gymnastics Coach
Rising Stars Academy
06.2010 - 12.2014
Summer & Weekend Teller
Flanagan State Bank
06.2004 - 08.2008
Education
Bachelor Of Arts - Graphic Design
Huntington University
Huntington, IN05.2010
High School Diploma -
Flanagan High School
Flanagan, IL05.2006
Skills
- Youth Instruction & Engagement – 15 years of experience coaching children of varying ages and abilities in a structured gymnastics & tumbling environment; skilled in promoting positive behavior, safety, and confidence through active learning
- Class & Behavior Management – Adept at maintaining order and focus in fast-paced, physically active settings; strong background in setting clear expectations and using positive reinforcement techniques
- Team Leadership & Staff Coordination – Successfully managed scheduling, training, and performance of college-aged staff and substitutes, demonstrating leadership, delegation, and conflict resolution
- Event & Program Organization – Planned and executed classes, special events, and student enrollment processes using digital platforms (iClassPro), ensuring organization and smooth operations
- Parent Communication & Customer Service – Served as primary point of contact for families; handled billing, questions, and concerns with professionalism and empathy
- Tech-Savvy & Detail-Oriented – Proficient in scheduling software and class management systems; strong multitasker with experience entering data, processing payments, and maintaining accurate records
- Adaptable & Child-Centered – Brings a calm, encouraging, and responsive approach to working with diverse children and families; committed to fostering a safe, inclusive, and supportive learning environment
Timeline
Office Manager & Tumbling Instructor
Technique Tumbling & Cheer Prep
11.2019 - Current
Gymnastics Coach - Competitive & Recreational
Flying High Sports & Rec Center
02.2014 - 10.2019
Office Manager & Competitive Gymnastics Coach
Rising Stars Academy
06.2010 - 12.2014
Summer & Weekend Teller
Flanagan State Bank
06.2004 - 08.2008
Bachelor Of Arts - Graphic Design
Huntington University
High School Diploma -
Flanagan High School
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