COURTNEY GOODWIN
Kansas City
Summary
Professional dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Superior knowledge of the customer service industry. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Sales Manager
Baxter Auto Group
05.2018 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Gather data, maintain records, produce documents, and manage ongoing document control for the sales department
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Uphold the highest level of confidentiality both within the company, as well as between clients.
- Conduct interviews and collaborate with the management team to determine which candidates would be the best assets for company success.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Business Office Manager
Legends Toyota
12.2016 - 05.2018
- Created and maintained sales reports and documents as requested by the General Manager
- Developed and maintained a system of internal controls to ensure compliance with financial regulations and policies
- Assisted in the on-boarding of new employees, ensuring all necessary paperwork was completed
Receptionist
Legends Honda
05.2016 - 12.2024
- Organized and maintained an efficient filing system, resulting in improved document retrieval time
- Received, sorted, and distributed mail and other deliveries in a timely manner
Education
High School Diploma -
Basehor-Linwood High School
Basehor, KS05.2015
Skills
- Client relationship management
- Relationship building
- Customer service
- Ability to work in a team
- Sales processes
- Leadership
- Ability to multitask
- Fast learner
- Data entry
- Adaptability
- Computer Skills
- Goals and performance
- Conflict Resolution
- Confidentiality
- Document Management Systems
- Business Development
- Financial Accounting
Languages
English
Timeline
Sales Manager
Baxter Auto Group
05.2018 - Current
Business Office Manager
Legends Toyota
12.2016 - 05.2018
Receptionist
Legends Honda
05.2016 - 12.2024
High School Diploma -
Basehor-Linwood High School
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