Courtney Gore
Silverdale,Washington
Summary
Hands-on supervisor with a background in patient care, nutrition services, and concessions operations. Leads staff training, assigns daily work, monitors inventory, processes payments, and maintains safety and sanitation standards while supporting smooth service, accurate reporting, and positive customer or patient experiences.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Concessions Supervisor
Central Kitsap Youth District
Silverdale, Washington
06.2025 - Current
- Supervised concessions staff and assigned daily workstation duties
- Supervised and trained concessions staff in customer service, food preparation, and cash handling procedures.
- Trained team members on food safety and service standards
- Trained concession staff on food safety, customer service, and serving procedures.
- Trained new employees on proper sanitation practices, product knowledge, customer service techniques.
- Provided excellent customer service to ensure guest satisfaction.
- Resolved customer concerns and supported team members during busy service periods.
- Managed the daily operations of the concession stand, including scheduling employees, setting prices, and ensuring quality standards.
- Opened and closed concession stands following venue procedures
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and ordered food, beverage, and supply items.
- Implemented safety protocols according to local laws and regulations.
- Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coordinated product display and stock rotation to maintain cleanliness and ensure product availability.
- Processed payments from customers using electronic point-of-sale systems.
- Supervised cash handling, register balancing, and daily sales reconciliation processes.
- Managed cash flow by accurately tracking transactions on the POS system and reconciling receipts with bank deposits.
- Prepared workstations with ingredients and tools to increase efficiency.
- Reviewed financial reports to identify potential cost savings and revenue growth.
- Engaged with guests to gather feedback on food quality and service. Get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised a team of concession staff to ensure efficient operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure smooth operations throughout the venue.
- Monitored temperatures of prepared food and cold-storage areas.
- Resolved problems or concerns to the satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Engaged with guests to gather feedback on food quality and service. Get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to the satisfaction of involved parties.
ASSISTANT MANAGER NUTRITION STAFF
Ridgetop Middle School
Kittery, Maine
09.2021 - 07.2023
- - Supported kitchen manager in daily operations, enhancing food preparation efficiency, coordinating staff activities, training new hires, managing inventory checks, and ensuring sanitation compliance.
- Supervised the daily operations of the cafeteria including staff scheduling, ordering supplies, budgeting, and customer service.
- Assisted cafeteria manager with daily food service operations and staff coordination.
- - Supported kitchen team development by coaching employees on service standards, quality expectations, engagement, and required job duties.
- Trained newly hired employees regarding company policies and operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on food safety protocols and quality control standards.
- Trained new employees on serving procedures and workplace expectations.
- Delegated work to staff, setting priorities and goals.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Oversaw safe serving of meals to customers in a timely manner.
- Responded to customer queries and complaints to promote overall satisfaction.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Monitored food safety, sanitation, and kitchen cleanliness standards.
- Conducted regular inspections of the kitchen area to maintain cleanliness and organization standards.
- Facilitated smooth meal service by verifying work for consistency and quality, mentoring new hires, and maintaining cleanliness of equipment and dining areas.
- Served as a liaison between kitchen staff and other departments to ensure efficient delivery of meals.
- Collaborated with other departments to ensure efficient workflow processes.
- Oversaw food preparation, verifying procedural compliance with company guidelines.
- Administered food planning, purchasing, preparation, and service for organization and carefully adhered to health standards in dining area and kitchen.
- Inspected equipment regularly for signs of wear or malfunctioning parts.
- Ensured compliance with health department regulations for sanitation, safety and proper food handling practices.
- Assisted in developing and implementing cafeteria menus, food preparation instructions, and standard operating procedures.
- Supported meal preparation and organized serving lines during peak periods.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Performed basic bookkeeping tasks, including invoice processing and expense tracking.
- Recorded daily cash handling, sales logs, and cafeteria reports.
- Processed payments from customers at the register in accordance with company policies.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Assisted staff by serving food and beverages or bussing tables.
- Managed daily activities of food service staff and delegated responsibilities for specific tasks.
- Supervised hospital food production and serving, ensuring adherence to temperature, quality standards, and proper portion control for patient-specific dietary needs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
CNA - Certified Nursing Assistant
Life Care Center
Tullahoma, Tennessee
07.2006 - 09.2008
- Assisted residents with bathing, dressing, grooming, and toileting needs.
- Repositioned residents to support comfort and pressure injury prevention.
- Supported mobility with transfers, walks, and wheelchair assistance.
- Documented care notes in resident charts and daily records.
- Observed changes in condition and reported concerns to nursing staff.
- Responded to resident requests with respectful, compassionate bedside care.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Helped residents walk with or without self-help devices.
- Ensured residents remained hydrated and nourished to support their health.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Certified Nursing Assistant
skills development services
Tullahoma, Tennessee
08.2006 - 02.2007
- Assisted skills development services participants with bathing, dressing, and grooming tasks.
- Monitored vital signs, promptly reporting changes to nursing staff to ensure timely intervention.
- Supported residents with daily living needs in group home setting.
- Monitored resident safety and reported concerns to supervisors.
- Provided personal care support while respecting resident dignity.
- Assisted patients with personal care by bathing, dressing and grooming.
- Implemented behavior modification techniques, fostering a calm environment for residents.
- Communicated with staff, families, and service providers about resident needs.
- Maintained accurate records of clients' medical information and treatment plans.
- Coordinated referrals between various agencies providing social services to ensure continuity of care.
- Participated in team meetings to discuss individual case plans and outcomes.
- Implemented behavior management strategies for challenging behaviors.
- Provided crisis intervention services, including de-escalation techniques and supportive counseling.
- Organized recreational activities, enhancing residents' social and physical health through engagement. such as sports, arts and crafts, music. to promote overall wellbeing of the residents.
- Monitored medication administration schedules and administered medications as prescribed by physicians.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
Carhop
Sonic
tullahoma, TN
05.2003 - 07.2005
- Collaborated with diverse coworkers to achieve service goals and resolve product-related issues.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer problems with knowledgeable and friendly service, enhancing overall satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Education
Registered Behavioral Technician - Behavioral Sciences
Soar Autism Center
Spokane12-2026
Bachelor's degree - Psychology
Bremerton
Washington11-2026
Bachelor of Science - Psychology
Southern New Hampshire University
Maine11-2023
Associate of Applied Science - Cmaa
Hawaii Medical College
Honolulu, Hawaii08-2017
High School Diploma -
Tullahoma, Tennessee Highschool
Tullahoma, Tennessee06-2006
Skills
- Food Safety Practices
- Food Preparation Techniques
- Inventory Management
- Point-of-Sale Systems
- Cash Handling Procedures
- Health and safety protocols
- Menu Management
- Customer Service Training
- Team Leadership
- Critical thinking
- Professional communication
- Multi-line phone management
- Greet all patients upon arrival and departure
- Familiar with HIPAA policies and procedures
- Team Leadership
Personal Information
Date of Birth: 1987-09-27
LANGUAGES
english
Custom
- Clinical Competent in blood drawing by means of atrial cut : venipuncture (vacuum cylinder and butterfly
- Acquainted with safe transfer of syringes and body fluids
- Competent in collecting specimens for testing (urine, throat, and blood samples)
- Provide straightforward restorative and nursing care under the heading of specialists
- Knowledge of medications including injections, apply dressings, draw blood and suture removal
- Capacity to help doctors with methodology and guarantee test rooms and instruments are clean
- Educated in refreshing patient records after tests and test outcomes
- Organization of patient flow, and organizes the clinic environment to ensure patient safety
- Proficient in Microsoft Word, Power Point, and Excel Customer Service
- Positive qualities to attribute active listening, empathy, problem-solving and communication
- Ability to use critical-thinking skills to reach objective conclusions
- Proficient in processing patient payments (cash, credit and gift card transaction on company POS
- Competent knowledge of medical terminology
- Home Health Microsoft Excel Home Health Microsoft Excel Time Management Vital Signs Experience Transcription Patient monitoring Physiology Knowledge Transcription
Certification
- food handler certification
- ekg technician
- phlebotomy license
- cpr and first aide
- cmaa
Timeline
Concessions Supervisor
Central Kitsap Youth District
06.2025 - Current
ASSISTANT MANAGER NUTRITION STAFF
Ridgetop Middle School
09.2021 - 07.2023
Certified Nursing Assistant
skills development services
08.2006 - 02.2007
CNA - Certified Nursing Assistant
Life Care Center
07.2006 - 09.2008
Carhop
Sonic
05.2003 - 07.2005
Registered Behavioral Technician - Behavioral Sciences
Soar Autism Center
Bachelor's degree - Psychology
Bremerton
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Applied Science - Cmaa
Hawaii Medical College
High School Diploma -
Tullahoma, Tennessee Highschool