Courtney Graham
Benton,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Crew Member
Arby’s Restaurant
09.2012 - 12.2014
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
CCT
Randstad
12.2014 - 09.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
CCT
Whirlpool
09.2015 - 01.2016
- Offered comprehensive product knowledge to customers
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Mass Chat/ Correspondence
Whirlpool
01.2016 - Current
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Cleveland High School
Cleveland, TN05.2014
Skills
- Assertiveness
- eCRM system proficiency
- Documentation
- De-Escalation Techniques
- LiveChat Messaging
- Research
- Data Collection
- Critical Thinking
- Computer Skills
- Soft Skills
- Process Knowledge
- Typing
Departments I have Assisted With
- Rejects
- Recalls
- KASA
- Connected Team
- CCT
Timeline
Mass Chat/ Correspondence
Whirlpool
01.2016 - Current
CCT
Whirlpool
09.2015 - 01.2016
CCT
Randstad
12.2014 - 09.2015
Crew Member
Arby’s Restaurant
09.2012 - 12.2014
High School Diploma -
Cleveland High School
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