Jerri Floyd
Muscatine,IA
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
1
1
year of professional experience
2012
2012
years of post-secondary education
Work History
Crew Member
Walmart
Muscatine, Iowa
07.2024 - 12.2024
- Assisted customers with product inquiries and provided friendly service.
- Stocked shelves efficiently and maintained organized product displays.
- Operated cash register accurately during customer transactions.
- Handled returns and exchanges while following company policies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Cashier
Casey's General
Wilton, Iowa
02.2024 - 03.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area and store shelves.
- Handled cash, credit, and debit payments accurately during shifts.
- Collaborated with team members to ensure smooth store operations.
- Stocked merchandise and ensured products were displayed properly.
- Trained new cashiers on register procedures and customer service standards.
- Monitored inventory levels and reported restocking needs to management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
Black Hawk College
Aledo, ILSome College (No Degree) - Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
- Cash handling
- Customer service
- Point-of-sale operation
- Inventory management
- Active listening
- Attention to detail
- Problem solving
- Time management
- Communication skills
- Adaptability
- Integrity and honesty
- Inventory restocking
- Self-discipline
- Machine operations
- Flexible schedule
- Interactive communication skills
- Workplace efficiency
- Sales expertise
- Performance improvement
- Creativity and innovation
- Workplace safety
- Store opening and closing
- Valid Driver's license
- Assertiveness
- Landscaping and groundskeeping
- Teamwork and collaboration
- Basic math
- Initiative and Self-motivation
- Company standards
- Visual communication
- Safety awareness
- Cleaning and sanitizing
- Verbal and written communication
- Safe vehicle operation
- Reliability and punctuality
- Multitasking and organization
Accomplishments
- Abraham Lincoln Reading award
Affiliations
- single parent attending college and keeping up with cleaning
Computer skills
- Take apart and put back together entire computer
- Microsoft word
- DreamWorks design
- Typing speed 40wpm
- Python
Communication skills
- Fast learner
- Video chatting
- Phone calls
Timeline
Crew Member
Walmart
07.2024 - 12.2024
Cashier
Casey's General
02.2024 - 03.2024
Black Hawk College
Some College (No Degree) - Criminal Justice
Colorado Technical University