Courtney Graves

Executive Support & Scheduling**: Efficiently managed the salon’s appointment calendar, coordinating bookings for multiple stylists to optimize client flow and maximize revenue.

- **Customer Service & Client Relations**: Provided high-end customer service, building strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

- **Project Coordination & Management**: Led the implementation of new salon processes and techniques, training staff to enhance overall service quality and client satisfaction.

- **Communication & Interpersonal Skills**: Acted as the primary point of contact for client inquiries and complaints, resolving issues swiftly and professionally to maintain high levels of client satisfaction.

- **Financial Management**: Processed payments and managed financial records, ensuring accurate and prompt transactions.

- **Event Planning**: Organized and coordinated promotional events and staff training sessions to drive business growth and professional development.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Consulted with customers to assess needs and propose optimal solutions.
• Collaborated closely with clients to better understand entire project scope.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Collaborated with clients to define project requirements and deliverables.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Achieved individual and troupe success through enhanced collaborative and communications skills.
• Directed day-to-day business operations and made strategic decisions to further organizational goals and fiscal objectives.
• Oversaw installation and operation of on-set sound and lighting equipment to achieve superior production results.
• Resolved client concerns quickly and professionally to maintain respectful and productive project
• Developed targeted marketing and sales strategies to promote successful organizational and artistic outcomes.
• Contributed to creative process through original ideas and inspiration.