Courtney Gray
New Llano,LA - Louisiana
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
16
16
years of professional experience
Work History
Admitting Registrar
Byrd Regional Hospital
05.2024 - Current
- Processed patient admissions efficiently to ensure timely registration and minimize wait times.
- Verified insurance information and collected necessary documentation for accurate patient records.
- Assisted in training new staff on registration protocols and hospital policies to enhance team performance.
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
- Ensured accuracy of patient records by diligently updating demographic, medical, and financial data.
- Demonstrated strong multitasking skills by balancing multiple responsibilities and effectively prioritizing tasks.
- Participated in ongoing training opportunities to stay current on industry best practices for admitting registrar roles.
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Upheld HIPAA regulations and standards for protecting patient information.
Receptionist
Carlock Family Medical Clinic
08.2021 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments with specialists on behalf of clients.
- Notified and reminded clients of appointments.
- Processed referral requests from patients, doctors and other health care professionals.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Hostess
Chilis Bar And Grill
01.2020 - 08.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Substitute Teacher
Vernon Parish School Board
08.2009 - 05.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
Education
High School Diploma -
Anacoco High School
Anacoco, LA05.2003
Skills
Telephone Skills
Timeline
Admitting Registrar
Byrd Regional Hospital
05.2024 - Current
Receptionist
Carlock Family Medical Clinic
08.2021 - Current
Hostess
Chilis Bar And Grill
01.2020 - 08.2021
Substitute Teacher
Vernon Parish School Board
08.2009 - 05.2018
High School Diploma -
Anacoco High School