Courtney Green

Vacaville,USA

Summary

Professional in healthcare with 11+ years experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

years of professional experience

Certification

Work History

Patient Service Specialist

Select Physical Therapy

Fairfield, CA

03.2025 - Current

Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Strengthened communication between patients and therapists by relaying important messages accurately and promptly.
Assisted front desk operations, enhancing communication between therapy staff and patients.
Led initiatives to enhance the efficiency of administrative workflows within the clinic environment.

Patient Service Representative

California Rehab And Sports Therapy

Vallejo, California

06.2022 - 01.2025

Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Managed patient scheduling and appointment confirmations to enhance clinic efficiency.

Medical Assistant II

Northern California Foot And Ankle Center

San Francisco, California

12.2015 - 06.2022

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Maintained accurate electronic health records ensuring compliance with privacy regulations.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Processed insurance claims and verified patient eligibility to expedite reimbursement.
Trained new administrative staff on office procedures and software systems for operational efficiency.

Education

Medical Assistant -

Treasure Island Job Corps

San Francisco, CA

06-2015

High School Diploma -

Angelo Rodriguez High School