Courtney Gruba
Madison,WI
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Captain/Shift Leader/Event Specialist
The Harvey House
Madison, WI
07.2024 - Current
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front of House Manager
Buck & Honey's
Madison, WI
08.2023 - 04.2024
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Server/Event Specialist
Rpm Steak
Chicago, IL
11.2015 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
Server/Event Coordinator
STK, The ONE Group
Los Angeles, CA
01.2008 - 07.2014
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
Server
TAO New York
New York, NY
03.2005 - 06.2007
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Skills
- Hospitality Management
- Guest Satisfaction Management
- Staff Management
- Quality Improvement Leadership
- Event Planning Expertise
- Restaurant Operations
- Multitasking and Organization
- On-Site Execution
Certification
- Level One Sommelier, Court of Master Sommeliers
Timeline
Captain/Shift Leader/Event Specialist
The Harvey House
07.2024 - Current
Front of House Manager
Buck & Honey's
08.2023 - 04.2024
Server/Event Specialist
Rpm Steak
11.2015 - 07.2019
Server/Event Coordinator
STK, The ONE Group
01.2008 - 07.2014
Server
TAO New York
03.2005 - 06.2007