Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

COURTNEY HAMILTON

Edenton,NC

Summary

Exceptional leader talented at patient care , very familiar with computer skills and worked in medical field for many years so I understand the importance of each job. Technically-savvy with outstanding relationship building, training and presentation skills.

Diligent LPN with strong foundation in patient care and medical support. Proficient in managing daily patient routines and providing compassionate care to improve patient well-being. Demonstrated skills in administering medications and maintaining accurate patient records.

Overview

28
28
years of professional experience
1
1
Certification

Work History

LPN

ECU Health
03.2024 - Current
  • Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
  • Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Adhered to treatment plan instructions when administering medications and treatments to patients.
  • Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
  • Supported the delivery of evidence-based interventions by staying current on best practices in the field of nursing.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Reduced medication errors by accurately administering medications and diligently verifying patient information.
  • Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
  • Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
  • Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
  • Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
  • Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
  • Increased nursing team cohesiveness through active participation in staff meetings and open communication with colleagues.
  • Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delivered emotional support to patients and families during challenging times.
  • Helped patients complete bathing, dressing and eating.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Evaluated patient histories, complaints, and current symptoms.
  • Took samples to complete diagnostic and routine assessment tests.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Administered medications and injections to patients.
  • Provided patient education on health care issues and prescribed medications.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Monitored patient health conditions to report changes to assigned physician.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Comforted and counseled patients and families throughout care process.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
  • Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
  • Contributed to continuous quality improvement efforts by identifying areas for potential growth within the nursing practice.
  • Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
  • Coordinated patient transfers to other facilities.
  • Developed and implemented individualized patient care plans.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
  • Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
  • Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
  • Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
  • Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
  • Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
  • Educated patients and families on health promotion, disease prevention, and self-care management strategies.
  • Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
  • Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
  • Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
  • Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
  • Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
  • Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
  • Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.

Medical Assistant

ECU Health
01.2022 - 03.2024
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Front Desk Receptionist

ECU Health
08.2020 - 01.2022
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Accounts Receivable Clerk

Jimbo's Jumbo's
08.2018 - 08.2020
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Entered figures using 10-key calculator to compute data quickly.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.

Sales Associate

Courtney's Boutique
01.2017 - 08.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Engaged with customers to build rapport and loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Accounts Manager / Human Resources Manager

NterOne Corporation
05.2007 - 12.2016
  • Company Overview: This company is an IT Training company that is partnered with Cisco, which my husband and I built
  • During my position with NterOne, my role gave me years of computer experience in Excel spreadsheets, Microsoft, Quickbooks, and managing all employees hiring and maintaining there information
  • I was able to deal with clients and students on a daily basis
  • I was also able to interact with International clients
  • I was also able to handle and learn all the tax filing and worked one on one with our Accountant
  • I have also had experience in sales and web advertising
  • I was also in charge of managing our 20 employees and teaching them of any health insurance or human resource Changes along with educating our employees on NterOne and our goals and their roles
  • This company is an IT Training company that is partnered with Cisco, which my husband and I built

Nurse

Allergy, Asthma, & Sinus Center
07.2005 - 08.2007
  • Achieved daily task of a doctors office
  • I was in charge of patient records, patient education, allergy testing, given patients their allergy injections and appointments
  • I was in charge of assisting the doctor in any task he needed at the time
  • Making sure daily task were taken care of as far as having the doctor sign off of prescriptions and sending them to the pharmacy
  • I also had to help assess patients with Asthma test and meds as prescribed

Nursing student & CNA II

Chowan Hospital
02.2001 - 07.2005
  • During my time at Chowan hospital I had the pleasure of working mainly as a CNA II on Med/Surgery which was the main job
  • As needed I would be asked to float to the mother/baby unit, Skilled unit at the time, and wherever there were needs
  • My roles were to assist the nurses and doctors of these units with any patient care needed within my CNA role
  • Also while I was onboard I also had the opportunity to work as the secretary clerk on med/surgery
  • This role made me maintain patient records, assist the doctors and nurses with any information they needed on a patient
  • I also was in charge of creating or updating a patients file
  • I was also in charge of entering any lab request, etc to lab or other test that were sent from the doctors
  • Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Maintained personal growth and development through ongoing process of formal and informal education.
  • Assisted nurses in wound care procedures, ensuring proper technique was applied to promote optimal healing outcomes for patients.
  • Applied evidence-based practices when providing nursing care to ensure that interventions were grounded in current research and best practice guidelines.
  • Collaborated with other health care professionals to establish optimal patient care.
  • Developed strong time management skills through effective prioritization of tasks, allowing for increased efficiency in the workplace.

Nail Technician

Marian's
07.2000 - 08.2001
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Communicated effectively with management concerning important customer issues.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.

Pharmacy Technician

Mitchener's Pharmacy
01.1997 - 06.2000
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Counted and labeled prescriptions with correct item and quantity.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Entered and processed patients' prescriptions into internal system.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Education

Practical Nursing: LPN - Nursing

College of The Albemarle
Elizabeth City, NC
01.2005

Certificate of Technical Studies - Nail Technician

College of The Albemarle
Elizabeth City, NC
06-2000

High School Diploma -

John A Holmes High School
Edenton, NC
06-2000

Skills

  • Patient care
  • Computer skills
  • Relationship building
  • Training
  • Presentation skills
  • Budgeting
  • Finance
  • Project management
  • Team liaison
  • Self-motivated
  • Negotiation
  • Organization
  • Team leadership
  • Data management
  • Process implementation
  • Client assessment
  • Analysis
  • Risk management
  • Staff development
  • Vital signs monitoring
  • Medical Documentation
  • Geriatric Nursing
  • Catheter Care
  • Diabetes management
  • Compassionate Care
  • Nursing Ethics
  • Rehabilitation Nursing
  • Post Operative Care
  • Clinical Decision Making
  • Medication Administration
  • Wound Care
  • Vital signs
  • Direct Patient Care
  • HIPAA Compliance
  • Clinical Documentation
  • Patient Assessments
  • Medication Dispensing
  • Patient Care
  • Physical Assessment
  • Documentation accuracy
  • Immunization Administration
  • Family Communication
  • Clinical judgment
  • Breathing Treatments
  • EMR / EHR
  • Documenting intake
  • Caregiving skills
  • Patient relationship building
  • Patient evaluations
  • Care Planning
  • Geriatric Care
  • Preventive Care
  • Emergency Response
  • ADL Assistance
  • Transcribing orders
  • Pulse oximetry tracking
  • Chronic Disease Management
  • Patient triaging

Certification

  • Computer Proficiency
  • Pharmacy Technician License
  • CNA I and CNA II Certification
  • BLS CPR

Timeline

LPN

ECU Health
03.2024 - Current

Medical Assistant

ECU Health
01.2022 - 03.2024

Front Desk Receptionist

ECU Health
08.2020 - 01.2022

Accounts Receivable Clerk

Jimbo's Jumbo's
08.2018 - 08.2020

Sales Associate

Courtney's Boutique
01.2017 - 08.2018

Accounts Manager / Human Resources Manager

NterOne Corporation
05.2007 - 12.2016

Nurse

Allergy, Asthma, & Sinus Center
07.2005 - 08.2007

Nursing student & CNA II

Chowan Hospital
02.2001 - 07.2005

Nail Technician

Marian's
07.2000 - 08.2001

Pharmacy Technician

Mitchener's Pharmacy
01.1997 - 06.2000

Practical Nursing: LPN - Nursing

College of The Albemarle

Certificate of Technical Studies - Nail Technician

College of The Albemarle

High School Diploma -

John A Holmes High School

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COURTNEY HAMILTON