Courtney Hammond
Hartford city,US
Summary
Exceeds company standards and productivity goals on a regular basis. With 10 years of experience in management. Excellent troubleshooter with a strong understanding of preventative maintenance. Dedicated and dependable team player with many years of related experience and a desire to make a positive contribution in a long-term role. Schedule management, process improvement, and employee training are all areas where I excel. Ready to put my previous work experience and skills to good use in a new long-term position. Prepared to apply my many years experience to a Area Manager position at Walmart DC that will be both challenging and rewarding. Flexible working hours and a willingness to work long shifts are required. Excellent organizational and prioritization skills are required to meet stringent deadlines. Hard worker with experience organizing and prioritizing tasks, scheduling, and equipment operation. Known for having a strong work ethic, delivering consistent results, and being extremely efficient.
Overview
18
18
years of professional experience
Work History
Area Manager of Operations
Walmart DC
Gas City, IN
11.2022 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to the demands of each store.
- Developed processes to save on costs and prevent losses. While watching CPH in each department to hit the goal set forth.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Had part in our DC being recognized as the DC of the year.
Quality Associate / Freight Processor / Quality Inspector / Orderfiller
Walmart Distribution Center
Gas City, IN
04.2020 - Current
- Kept track of all company inventory by monitoring multiple databases
- Identified and resolved variances to bring products in line with requirements
- Inspected pallets as well as product and compared it to industry standards to meet regulatory requirements
- Received product off the truck, made sure count was correct, scanned product into system, checked sell by dates
- Kept track of defects and worked with the development team and functional leads to resolve them
- Inspected outbound shipments and took random samples to ensure product quality
- Discovered defects during audit checks on trips
- Assessed compliance with standards put forth to our suppliers
- Kept track of my findings by entering it into our fix it app, emailed quality team with updates on issues
- Maintained a high standard of workmanship by using only approved data, materials, tools, and test equipment
- Check reserve racks to make sure it's accurate, count product on floor to make sure matches with what's in our system
- Pick from slots to fill trips for stores, make sure it's the correct product and that I pick the correct amount
- Stayed proactive on any updates.
Waitress
Jays Thai Food
Marion, IN
04.2018 - 03.2020
- Sprayed all racked items with hot water to loosen and remove food residue
- Attractively arranged each place setting with the appropriate dishes, silverware, wine and water glasses, and double-checked that everything was clean and free of water spots and chips
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Increased beverage sales by recommending appropriate food and beverage pairings for various customer preferences
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers
- I'm familiar with the menu's content and keep up with any changes
- Double-checked order accuracy and food quality before delivering to customers
- Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences
- Learn menu items and am able to accurately describe them to guests
- Greeted guests with a friendly smile and offered to bring beverage orders while we discussed menu options
- Am committed to providing excellent customer service.
Waitress/Cook
Sweetser Cafe
Sweetser, IN
12.2016 - 04.2018
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Moved and set up seating, prepared extra silverware, and [Action] prior to the arrival of large groups
- Worked efficiently to keep the dining room and work areas clean by busing and resetting [Number] tables per shift
- Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings
- Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room
- Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers
- Delivered orders to tables in a timely manner and according to the specifications requested
- Performed opening, closing, and shift change duties with precision to keep the restaurant running smoothly and ready to meet all customer needs.
Head Sever Manager
Gabriel's Pancake House
Marion, IN
02.2009 - 11.2016
- Assisted customers by answering questions, responding to inquiries, and handling phone requests
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Opening the restaurant, making sure we had everything that we would need for the day
- Was in charge of hiring, training, and managing all wait staff, as well as employee development, disciplinary action, and performance reviews
- Hand out menus to customers and answer questions about the items on the menu, as well as making recommendations when necessary
- Maintained high food quality standards by inspecting delivery contents to ensure product quality and quantity
- Oversaw scheduling, as well as the wait staffs attendance, appearance, attitude, and performance
- Check in with customers to see if they are enjoying their meals and take corrective action if there are any issues
- Created employee schedules and work assignments, as well as determining appropriate pay rates
- Created a new employee evaluation process that resulted in significant performance improvements
- Maintained a well-organized mise en place to keep work efficient and consistent
- Checked for compliance in the preparation of menu items and special requests from customers
- Receiving reservations for large groups and preparing for their arrival
- Dealing with customer complaints and correcting any and all issues the customers had
- Providing excellent service to all customers that came to the restaurant.
Closing Manager
Sonic Drive-In
Marion, IN
03.2008 - 10.2009
- Ensured the safety of the business and its employees by locking doors, lowering lighting, and checking the surrounding area for suspicious activity at closing time
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Walked through the department multiple times to assess and correct issues such as cleaning and stock replenishment requirements each shift
- Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Returned change and currency and processed debit and credit card payments with a 100% accuracy rate
- Put in place daily operating procedures to keep the store clean, well-stocked, and organized
- Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals
- Taught employees how to deal with difficult customers and difficult situations
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer
- Inspired employees to succeed and identified areas for improvement, resulting in a 100% increase in efficiency
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Taught my team members how to use effective strategies to meet operational and sales goals
- Stocked empty shelves and organized merchandise neatly on racks and in displays to prepare for the opening shift
- Added value to customers by establishing a reputation for high-quality products, courteous service, and cleanliness
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
- Treating all my employees with the utmost respect and dignity.
Lead Supervisor
Results
Marion, IN
05.2006 - 03.2008
- Delegated daily tasks to a team of 20 employees to provide development opportunities
- Was in charge of hiring, training, and managing , as well as employee development, disciplinary action, and performance reviews
- Oversaw site investigations, reported problems, and escalated those that needed more help
- Provided superior customer service and skillfully resolved conflicts in every interaction
- Developed and implemented successful strategies to improve performance, streamline processes, and increase efficiency in various areas
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Quickly implemented corrective actions to maintain high quality standards and protect consumers
- Consistently trained 20 employees through regular evaluations, coaching sessions, and corrective actions when needed
- Began service consultations with customers by asking open-ended questions in order to learn about their needs and preferences
- Supervised a team of 20 employees, evaluated, coached, documented all interactions with employees
- Training new employees, hiring, firing, giving corrective actions
Education
Medical Assisting - CMA -
Indiana Business College
Business Management - BBA -
Purdue University Global
01.2026
GED -
Elwood Junior-Senior High School
01.2002
Skills
- Customer satisfaction
- Quality assurance controls
- Lead development
- Customer service
- Creative problem solving
- Multi-Task Management
- Prior supervisory experience
- Operational Efficiency
- Workforce Planning
- Logistics Management
- Maintenance Scheduling
- Compliance Management
- Knowledge of performance tracking
- Expense Tracking
- Standard Operating Procedures
- Excellent interpersonal skills
- Key Performance Indicators
- Strategic Planning
- Warehouse Management
- Inventory Monitoring
- Forecasting
- Facility Management
- Staff Supervision
- Outstanding communication skills
- Staffing oversight
Timeline
Area Manager of Operations
Walmart DC
11.2022 - Current
Quality Associate / Freight Processor / Quality Inspector / Orderfiller
Walmart Distribution Center
04.2020 - Current
Waitress
Jays Thai Food
04.2018 - 03.2020
Waitress/Cook
Sweetser Cafe
12.2016 - 04.2018
Head Sever Manager
Gabriel's Pancake House
02.2009 - 11.2016
Closing Manager
Sonic Drive-In
03.2008 - 10.2009
Lead Supervisor
Results
05.2006 - 03.2008
Medical Assisting - CMA -
Indiana Business College
Business Management - BBA -
Purdue University Global
GED -
Elwood Junior-Senior High School