Courtney Hansen
Siouxland Christian
Sioux City
13
years of professional experience
Professional with solid experience in customer service, well-prepared for this role. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in handling transactions, resolving customer inquiries, and maintaining account accuracy. Reliable and approachable, with excellent communication and problem-solving abilities.
Work History
Paraprofessional
4 Years 10 Months- Assisted teachers in implementing lesson plans and maintaining classroom environment.
- Supported students with individualized learning strategies and behavioral management techniques.
- Collaborated with educators to enhance instructional materials and classroom activities.
- Facilitated small group sessions to reinforce concepts and improve student comprehension.
- Contributed to team meetings, sharing insights on student needs and program improvements.
Nursing Assistant
1 Year- Assisted in patient care by monitoring vital signs and reporting changes to nursing staff.
- Supported pediatric patients during examinations, ensuring comfort and understanding of procedures.
- Collaborated with healthcare team to implement individualized care plans for diverse patient needs.
- Educated families on post-care instructions, promoting adherence to treatment protocols.
Teller/Customer Service
6 Years 11 Months- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Managed cash drawer, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing timely and effective solutions.
- Trained new tellers on operational procedures and customer service best practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintain ATM balances and filled ATM.
- Maintain the the cash vault and deposit the money order for the week.
Education
BS: Business Administration And Data Analysis
- Dean's List
- 3.6 GPA
Skills
Cash handling expertise
Customer focus
Cash handling and management
Compliance
banking laws
and regulations
Customer relationship management
Vault monitoring
Recordkeeping and documentation
ATM monitoring and balancing
Timeline
Paraprofessional
Siouxland Christian
08.2021 - CurrentRead More
Nursing Assistant
Prairie Pediatrics
08.2020 - 08.2021Read More
Teller/Customer Service
Primebank
05.2013 - 04.2020Read More
Liberty University
BS: Business Administration And Data Analysis
Read More