Courtney Harris
Oak Grove,KY
Summary
Experienced with customer service, inventory management, and sales support. Utilizes effective communication skills to enhance team collaboration and customer interactions. Knowledge of retail operations and product merchandising to drive store success.
Overview
11
11
years of professional experience
Work History
Store Team Member
Hennepin Food Mart
Hennepin, IL
08.2025 - 12.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and minimizing discrepancies.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Trained new team members on store policies and customer service standards.
- Implemented promotional displays, increasing product visibility and sales engagement.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined restocking process to minimize disruptions on sales floor.
Culinary NCO - Shift Supervisor
US Army
Fort Campbell North, KY
03.2018 - 06.2025
- Supervised daily operations to ensure team adherence to safety protocols and operational standards.
- Assisted in training new staff on equipment usage and company procedures.
- Coordinated shift schedules to optimize team coverage and productivity.
- Implemented quality control measures to maintain service consistency.
- Facilitated effective communication between team members and management during shifts.
- Resolved customer inquiries promptly to enhance satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed cash and credit card transactions accurately using POS software.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Sales Associate
Buckle
Clarksville, TN
08.2024 - 04.2025
- Drove sales by providing exceptional customer service and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Trained and mentored new associates, promoting a collaborative team environment.
- Developed visual merchandising displays to enhance product presentation and attract customers.
CNA Emergency Room
Perry Memorial Hospital (OSF St Claire)
Princeton, IL
11.2016 - 03.2018
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, enhancing communication within care teams.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Implemented infection control measures, improving overall patient safety standards.
- Advocated for patient needs, fostering strong relationships between patients and healthcare providers.
- Educated patients and families on health management and preventative care strategies.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Reduced patient stress levels through effective communication and active listening skills.
- Followed directions of licensed nurses to administer appropriate care and treatments to patients.
- Administered foley catheters under supervision of licensed nursing staff.
- Administered EKG's as requested by doctors or nursing staff within the facility.
- Facilitated lab draws as needed within the department to ensure prompt care to patients.
CNA Assisted Living
Hawthorne Inn Assisted Living Community Liberty Village
Princeton, IL
09.2014 - 11.2016
- Assisted residents with daily living activities, ensuring comfort and safety while promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Maintained cleanliness of resident areas, adhering to health and safety regulations.
- Trained new staff on best practices in resident care and facility protocols.
- Provided emotional support, enhancing residents' quality of life through compassionate interaction.
- Advocated for residents' needs, ensuring effective communication with families and healthcare providers.
Education
CNA Certification - CNA License
Illinois Valley Community College (IVCC)
Oglesby, IL06-2014
High School Diploma -
Princeton High School
Princeton, IL05-2013
Skills
- Cleanliness and hygiene
- Workplace safety
- Reliability and punctuality
- Cash handling
- Employee training
- Staff management
- Training and mentoring
- Inventory control and record keeping
- Schedule management
- Team leadership
- Creative problem solving
- Time management
- Patient care
- Compassion and empathy
- Maintaining confidentiality
- Clinical documentation
- Multitasking and organization
Timeline
Store Team Member
Hennepin Food Mart
08.2025 - 12.2025
Sales Associate
Buckle
08.2024 - 04.2025
Culinary NCO - Shift Supervisor
US Army
03.2018 - 06.2025
CNA Emergency Room
Perry Memorial Hospital (OSF St Claire)
11.2016 - 03.2018
CNA Assisted Living
Hawthorne Inn Assisted Living Community Liberty Village
09.2014 - 11.2016
CNA Certification - CNA License
Illinois Valley Community College (IVCC)
High School Diploma -
Princeton High School