Summary
Overview
Work History
Education
Skills
My Philosophy
Timeline
Generic

Courtney Heiman

Overland Park,KS

Summary

Results-focused in the Beauty Industry for 23yrs as a dedicated entrepreneur maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Talented professional with keen eye for detail, adept in creating wide range of hairstyles, advanced makeup techniques that complements facial features, intensive skincare regimen, advanced waxing services and professional spray tanning to accomplish your own individual look. Helping others find their own unique look in the fashion world today with style and confidence. Picking out the perfect outfit, color, trend, fit, quality and price are all essential for those in need of fashion assistance. Experienced in providing high-end beauty services/ cosmetology services to clients in a fast paced salon/boutique environment. Agile with strong attention to detail and excellent customer service skills.

Overview

16
16
years of professional experience

Work History

Boutique Owner/Cosmetologist/Esthetics/Spray Tan Technician

CourtneyBrookBoutique/ Self Employed
11.2021 - Current
  • Increased boutique sales by implementing effective visual merchandising strategies and regularly updating product displays.
  • Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
  • Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
  • Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
  • Collaborated with designers and suppliers to curate a unique selection of merchandise that catered to target clientele''s preferences.
  • Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
  • Organized special events to attract new customers including trunk shows, designer meet-and-greets, and seasonal launch parties.
  • Assisted customers in selecting appropriate outfits for various occasions by offering professional fashion advice based on their needs and preferences.
  • Reviewed competitor offerings regularly to stay updated on industry trends and adjust product assortment accordingly for continued relevance in the marketplace.
  • Systematized daily opening/closing procedures to streamline operations while ensuring adherence to safety protocols.
  • Facilitated efficient order processing, shipment tracking, and returns management to maintain customer satisfaction levels.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Provided top-notch bridal makeup services that resulted in glowing testimonials from satisfied brides.
  • Performed various skin treatments such as facials, chemical peels, and microdermabrasion to achieve desired results and enhance client satisfaction.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
  • Applied makeup to clients for special occasions to meet requirements.
  • Applied eyelash extensions to enhance clients' eyes and create impact.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Demonstrated thorough knowledge of all salon products and services.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
  • Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
  • Facilitated training sessions for new estheticians, sharing best practices and mentoring them throughout their onboarding process.
  • Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
  • Educated patients on treatment options.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Handled busy schedules and stayed on top of key deadlines.
  • Educated guests on current promotions, events and services within store or salon.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Developed and implemented classroom routines to address varying student needs.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Lead Cosmetologist and Esthetician

Skintastic /Self Employed
06.2018 - 09.2021
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Increased repeat clientele through excellent customer service and tailored esthetic services.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.
  • Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
  • Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
  • Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
  • Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
  • Performed body treatments such as scrubs, wraps, and massages to enhance clients'' wellbeing.
  • Led promotional events within the spa that resulted in increased bookings for services.
  • Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
  • Educated patients on treatment options.
  • Recommended retail products for at-home use.
  • Fostered friendly, warm, and exceptional customer experience.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Stocked treatment rooms with proper supplies.
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Explained benefits of skin care products to clients.
  • Cleansed, exfoliated and moisturized customer skin.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.
  • Recommended and performed microdermabrasion, peels and laser treatments.

Spray Tan Technician/ Cosmetologist (Master)

Beyond Beauty/ Skintastic/ Self Employed
06.2008 - 06.2018
  • Achieved a high level of client satisfaction by providing personalized spray tan services and addressing individual needs.
  • Increased customer retention through exceptional customer service and follow-up care recommendations.
  • Maintained a clean, safe, and hygienic work environment to ensure client comfort and compliance with industry standards.
  • Performed thorough client consultations to determine the best tanning solution for their skin tone and desired results.
  • Educated clients on proper pre-and post-tan care to maximize the longevity of their spray tans.
  • Developed strong client relationships, resulting in repeat business and referrals for additional clientele.
  • Mastered various spray tan techniques to provide consistent, even coverage tailored to each client''s preferences.
  • Assisted in creating promotional materials and engaging social media content to attract new clients and showcase available services.
  • Complied with all state licensing requirements and continuously pursued professional development opportunities within the field of spray tanning.
  • Provided efficient service by managing time effectively during appointments while ensuring attention to detail in every application.
  • Supported team members in daily tasks, fostering a collaborative work environment focused on quality service delivery for all clients.
  • Received positive feedback from clients consistently praising professionalism, attentiveness, and skillful technique execution.
  • Implemented a customer loyalty program which rewarded clients with discounts or special offers, resulting in higher rates of repeat business.
  • Established loyal clientele through exceptional customer service and follow-up communication.
  • Boosted customer retention rates through consistent delivery of high-quality services tailored to individual preferences.
  • Improved overall client experience with thorough consultations, listening attentively to their needs, preferences, and concerns.
  • Ensured a safe and clean working environment by adhering to strict sanitation guidelines during all procedures.
  • Expanded the salon''s service offerings by introducing cutting-edge treatments in response to emerging beauty trends.
  • Managed daily operations of the salon effectively while maintaining a focus on delivering exceptional customer service experiences.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Coordinated and facilitated new hire training to maintain consistency of salon services.
  • Studied effects of techniques on body, skin and hair to determine most beneficial services.
  • Used social media platforms to promote salon and services.

Education

Technical School -

Academy Of Hair Design
Topeka, KS
08.2002

Associate of Arts -

Highland Community College
Highland, KS
05.2001

Skills

  • Business Growth Strategies
  • Business Development
  • Sales Strategy Development
  • Effective Communication
  • Customer Service Excellence
  • Visual Merchandising
  • Decision Making Abilities
  • Organizational Skills
  • Team Motivation and Leadership
  • Attention to Detail
  • Customer Relations
  • Entrepreneurial Personality
  • Customer Service Management
  • Consulting
  • Driven and Determined
  • Conflict Resolution

My Philosophy

I have made a commitment to my clientele to keep abreast of the latest skincare treatments, specializing in all waxing services and regimens, trendy cuts, color techniques, and styling trends through continued education, and constant research. I always take great pride in everything I do if its a skincare experience, personal shopping experience or a new color and cut service. My ultimate goal is to deliver outstanding service resulting in 115% client satisfaction. I look forward to getting to know each one of my clients and to assist them in looking their very best. Listening to my client's desires and strive to meet their needs. Making it a priority to educate my clients on the newest products and the latest trends. Beauty is forever changing and I feel it is important tool and feel your best!

Timeline

Boutique Owner/Cosmetologist/Esthetics/Spray Tan Technician

CourtneyBrookBoutique/ Self Employed
11.2021 - Current

Lead Cosmetologist and Esthetician

Skintastic /Self Employed
06.2018 - 09.2021

Spray Tan Technician/ Cosmetologist (Master)

Beyond Beauty/ Skintastic/ Self Employed
06.2008 - 06.2018

Technical School -

Academy Of Hair Design

Associate of Arts -

Highland Community College

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Courtney Heiman