Courtney Heindel

Daily store management of associates and sales. Ensuring staff understand sales goals for the day and week as well as personal goals.

Understanding and reviewing daily KPI and sales metrics to ensure goals are met and exceeded.

Connecting with regional manager and corporate team to come together and make individual and store goals.

Daily management of associates to ensure proper SOP is implemented.

Assisting with daily store needs such as insurance verification, filing, pre screening patients, assisting patients with glasses and contacts ordering, and assisting doctor with co management of patient care.

My main duties included

• Opening and closing the store in a timely manner

• Reviewing sales goals and projections both daily and monthly to assess business insights and daily business needs

• Hiring and training associates on standards and procedures for both floor work and cashiering

• Giving clear goals to associates and other managers during segments I was in charge of

• Assisting customers both on the floor and on the phone with questions, comments, or concerns that came up.

• Ability to review employment goals and reach said goals while exceeding planned daily sales goals.

My duties included making the daily cashier schedule, assisting cashiers and floor associates with customer concerns, ringing up customers, open and close the store in a timely matter, train new cashiers and floor associates, advise cashiers and floor associates of concerns and procedures from the owner, and assist store manager with any duties that come up. I was able to create greater employee retention while I was here and helped reach daily sales goals.