COURTNEY HELMS
Gastonia,NC
Summary
Exceptional work ethic and ability to manage sensitive information, ensuring client satisfaction and confidentiality. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
House Cleaner
Helms Cleaning
06.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Personal Assistant
Ellis Trucking
09.2019 - 10.2021
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Dog Groomer
Pet Pause
01.2022 - 06.2024
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
Office Manager
Clover Cycle
01.2000 - 06.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor Business Administration - Business
Strayer University
Charlotte, NCGeneral Education -
Clover High School
Clover, SC06.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
Timeline
Dog Groomer
Pet Pause
01.2022 - 06.2024
House Cleaner
Helms Cleaning
06.2020 - Current
Personal Assistant
Ellis Trucking
09.2019 - 10.2021
Office Manager
Clover Cycle
01.2000 - 06.2019
Bachelor Business Administration - Business
Strayer University
General Education -
Clover High School
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