Courtney Hermanson
Clermont,FL
Summary
Results-driven expert with comprehensive background in customer service and team development. Recognized for executing impactful training initiatives and enhancing communication, resulting in elevated service quality and employee performance across varied teams.
Overview
18
18
years of professional experience
Work History
Owner/Manager in Charge
Conquest Farms LLC
Clermont, FL
10.2019 - Current
- Managed daily operations to ensure seamless business flow and compliance with regulations.
- Developed marketing materials and campaigns that attracted new customers and enhanced brand identity.
- Organized inventory and maintained supplies, facilitating efficient service delivery.
- Trained staff on customer service best practices, improving overall service quality.
- Established vendor relationships to guarantee timely supply deliveries and optimal pricing.
- Handled customer inquiries professionally, resolving issues promptly to enhance satisfaction.
- Supervised employee performance, focusing on productivity improvements and cost savings.
- Identified growth opportunities through strategic planning and collaboration with other owners.
Manager
Cadence Equestrian LLC
Clermont, FL
04.2019 - 10.2019
- Developed training programs for staff to ensure compliance with company policies.
- Mentored junior managers to foster leadership skills and team collaboration.
- Facilitated regular meetings to communicate updates and address team concerns.
- Oversaw budgeting processes and resource allocation for multiple projects simultaneously.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Horseback Riding Instructor
A&C Equestrian Center
Groveland, FL
12.2018 - 04.2019
- Instructed students on horseback riding techniques and safety practices to ensure skill development.
- Developed individualized lesson plans tailored to each student's goals and experience level.
- Monitored horse health, maintaining equipment for safe riding experiences during lessons.
- Organized group rides with varying difficulty levels, prioritizing participant safety and enjoyment.
- Provided constructive feedback to enhance students' riding skills and build confidence.
- Led workshops on equine care and horsemanship for aspiring riders, fostering practical knowledge.
- Coordinated horse grooming and saddling processes before lessons, ensuring readiness.
- Responded promptly to emergencies or injuries occurring during lessons or in the barn.
Horseback Riding Instructor
Freelance
, FL
01.2009 - 11.2018
- Instructed students on horseback riding techniques, emphasizing safety and skill development.
- Developed tailored lesson plans based on individual goals and experience levels.
- Organized group rides, ensuring safety and enjoyment for all participants.
- Monitored horse health, provided grooming, and maintained equipment for safe experiences.
- Led workshops on equine care and horsemanship for aspiring riders.
- Responded swiftly to emergencies or injuries during lessons or rides.
- Maintained attendance records and performance metrics for regular assessments.
- Scheduled veterinary appointments for routine check-ups and emergencies.
Customer Service Representative
Target
Kissimmee, FL
01.2008 - 12.2011
- Resolved customer inquiries and provided accurate product information promptly.
- Processed orders and managed returns efficiently to enhance customer satisfaction.
- Provided training and support to new team members on systems and procedures.
- Collaborated with team members to optimize service delivery processes.
- Monitored customer feedback to identify areas for improvement in service.
- Educated customers about products and services to promote informed choices.
- Developed strong customer relationships through personalized assistance and support.
- Maintained detailed records of customer interactions for future reference.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZSkills
- Customer service
- Team building
- Project management
- Inventory management
- Employee training
- Marketing strategy
- Communication skills
Affiliations
- Reading
- Writing
- Book collecting
- Walking
- Horseback riding
- PC and console gaming
- DnD
- Magic The Gathering: Commander
Accomplishments
- Locally voted "Best Riding Instructor" in 2021 in central Florida
Languages
English
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Manager in Charge
Conquest Farms LLC
10.2019 - Current
Manager
Cadence Equestrian LLC
04.2019 - 10.2019
Horseback Riding Instructor
A&C Equestrian Center
12.2018 - 04.2019
Horseback Riding Instructor
Freelance
01.2009 - 11.2018
Customer Service Representative
Target
01.2008 - 12.2011
High School Diploma -
Penn Foster College