Courtney Hernandez
HOUSTON,TX
Summary
Dynamic and results-driven professional with extensive experience at HEB Grocery Store, excelling in store operations and customer service. Proven ability to enhance customer satisfaction through personalized engagement and effective stock replenishment. Skilled in health and safety compliance, fostering a safe and welcoming shopping environment while training staff to elevate service quality.
Skilled Production Worker offering [Number] years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Committed [Job Title] with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cheese Shop Lead
HEB Grocery Store
Houston, TX
12.2024 - Current
- Managed inventory levels, coordinating stock replenishment to optimize product availability.
- Enhanced store safety by conducting regular inspections, identifying potential hazards, and implementing corrective measures.
- Educated customers on cheese pairings with wines, beers, and other foods to enhance their overall experience.
- Maintained high standards of quality by regularly inspecting cheeses for freshness and proper storage conditions.
Deli Customer Service Representative
HEB Grocery Store
Houston, TX
01.2018 - Current
- Handled food preparation tasks, ensuring compliance with health and safety regulations at all times.
- Trained new staff on deli procedures, enhancing team productivity and service quality.
- Increased customer satisfaction by providing efficient deli service and maintaining a clean work area.
- Assisted management in achieving sales goals by consistently upselling premium products or suggesting related items that complement existing purchases.
- Enhanced customer experience by offering personalized recommendations based on individual preferences or dietary requirements.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Cashier
HEB Grocery Store
Houston Texas
01.2017 - Current
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Collaborated with team members to improve store merchandising and product placement.
- Developed relationships with regular customers, fostering a welcoming shopping environment.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Bagger for Grocery Store Front End
HEB Grocery Store
11815 Westhiemer Rd
01.2016 - Current
- Adapted quickly to varying customer needs, providing support during peak hours.
- Engaged with customers to address inquiries, promoting a positive shopping experience.
Skills
- Store operations
- Health and safety
- Recruitment and hiring
- Stock replenishment
- Customer service
- Customer engagement
- Safety procedures
Certification
food and safety certification
Timeline
Cheese Shop Lead
HEB Grocery Store
12.2024 - Current
Deli Customer Service Representative
HEB Grocery Store
01.2018 - Current
Cashier
HEB Grocery Store
01.2017 - Current
Bagger for Grocery Store Front End
HEB Grocery Store
01.2016 - Current