Courtney Herritage
United HealthCare Independant Contractining Agent August 2009 - Present Independent Contracting Agent Georgia Licensed in the state of Georgia and South Carolina with Medicare and Life insurance sales experience. Provide health insurance plans for Medicare beneficiaries (Medicare Advantage Plans, Prescription Drug Plans, and Medicare Supplement Plans). Host educational workshops for Medicare beneficiaries to understand their rights and benefits as a beneficiary. Listen to beneficiaries, assess their needs, and find an affordable health plan that fits their needs. Travel to clients all over the state of GA and SC about 75% of the time. specialist Rep
Lithonia,GA
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Fed Ex Ground
10.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
Outbond Coordinator
Aurora Parts And Accessories
02.2014 - 03.2019
- Developed and implemented strategies to improve team productivity and efficiency.
- Resolved conflicts between team members and addressed complaints or grievances.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Assigned tasks to team members to complete within designated time frames.
- Monitored production levels and implemented measures to increase output.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Contract Specialist
United Healthcare
04.2009 - 02.2014
- Managed bidding process and award of purchases and delivery orders for construction contracts.
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
- Identified policy violation trends and retrained 25 employees on regulations.
- Directed and conducted initiatives to perform contract administration using firm fixed price, time and material and agency indefinite quantity contracts.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
Education
Bachelor of Science - Chemistry
Fort Valley State University
Fort Valley, GA05.2010
Skills
- Document Control
- Organizational Management
- Inventory Management
- Business Development
- Financial Management
- Customer Retention
- Customer Service
- Program Administration
- Performance Monitoring
- P&L Management
- Incidents Management
- Logistics Oversight
- Workflow Optimization
Affiliations
- Association of Information Technology Professionals
- Institute of Electrical and Electronics Engineers
Certification
- Certified CPR, FED-EX - 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Fed Ex Ground
10.2019 - Current
Outbond Coordinator
Aurora Parts And Accessories
02.2014 - 03.2019
Contract Specialist
United Healthcare
04.2009 - 02.2014
Bachelor of Science - Chemistry
Fort Valley State University
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