Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Courtney Denney

Monticello,KY

Overview

1
1
Certification
8
8
years of professional experience

Work History

PCA

Horizon PACE
Monticello
08.2019 - Current
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to healthcare teams promptly.
  • Collaborated with multidisciplinary teams to develop personalized care plans.
  • Educated patients and families on health management and medication adherence.
  • Trained new staff on procedures, enhancing team performance and service delivery.
  • Advocated for patient needs, contributing to improved satisfaction and outcomes.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.

Data Entry Clerk

Conduent
Monticello, KY
01.2020 - 08.2023
  • Processed high volumes of data entries accurately and efficiently using proprietary software systems.
  • Maintained strict adherence to data accuracy standards, ensuring quality control throughout workflow.
  • Implemented improvements in data entry processes, reducing processing time and enhancing productivity.
  • Trained new staff on data entry protocols, fostering team efficiency and knowledge sharing.

CSR

Senture
Monticello, KY
06.2018 - 08.2019
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined processes to enhance efficiency and improve customer satisfaction ratings.
  • Mentored new team members on best practices for customer service excellence.
  • Implemented feedback mechanisms to gather insights for continuous service improvement.
  • Analyzed customer interaction data to identify trends and recommend actionable solutions.

Education

Associate of Applied Science - Medical Information Technology

Somerset Community College
Somerset, KY
12-2026

High School Diploma -

Wayne County High School
Monticello Ky
05-2018

Skills

  • Medical terminology
  • Vital signs documentation
  • Written and verbal communication
  • Emotional support
  • Vital signs monitoring
  • Catheter care
  • Basic life support
  • Documentation
  • Personal hygiene assistance
  • Patient monitoring
  • Critical thinking
  • Conflict resolution
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Data accuracy
  • Accuracy and attention to detail
  • Time management
  • Fast typing speed
  • File management
  • Customer Service-oriented
  • Independent worker

Accomplishments

  • Developed improved tracking and assessment system to increase patient care standards.
  • Devised new program to optimize [area].
  • Reduced complaints by [Number]% per quarter.
  • Increased departmental transparency and opened up communication channels to improve team collaboration.

Certification

Associates in Applied Science- Medical information technology/ Medical coding- Diploma

Medical administrative assistant-diploma

Medical records specialist-diploma

Medical unit coordinator-certificate

Hospital admissions specialist-certificate

Medical receptionist-certificate

Medical billing and coding-certificate

Health records specialist-certificate

Timeline

Data Entry Clerk

Conduent
01.2020 - 08.2023

PCA

Horizon PACE
08.2019 - Current

CSR

Senture
06.2018 - 08.2019

Associate of Applied Science - Medical Information Technology

Somerset Community College

High School Diploma -

Wayne County High School
Courtney Denney