Courtney Hill
Elsmere,DE
Summary
Licensed medical professional with 7+ years’ experience in the veterinary field. Ambitious, self-sufficient, and passionate individual in search of a new experience and a breath of fresh air within a well-established and solid work environment that encourages growth, individuality, but also collaboration. Strong desire to work for a company I'm proud to be a part of while also maintaining an excellent work-life balance with flexible scheduling to pursue goals outside of my career.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Licensed Emergency Veterinary Technician
Metropolitan Veterinary Associates
Norristown, PA
10.2020 - Current
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol, management of long-term diseases, and general procedures.
- Trained and mentored other veterinary staff.
- Operated critical care equipment to keep patients stable and promote recovery.
- Oversaw various aspects of telemetry by placing peripheral and arterial catheters, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Restocked ICU, emergency floor, and crash carts with proper equipment such as ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
- Counseled patients and families on treatments, care options and discharge instructions.
- Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered and quickly redirected large volume of calls on central system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Driver
Uber Technologies Inc
Philadelphia, PA
02.2020 - 10.2020
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maintained vehicle cleanliness to maximize passenger satisfaction.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Arrived on time to customer appointments.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Followed road rules to protect passengers and prevent accidents.
- Managed preventive maintenance on vehicle to maintain optimal condition.
- Offered above-and-beyond service to every rider to encourage repeat business.
Driver
Lyft Inc.
Philadelphia, PA
02.2020 - 10.2020
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maintained vehicle cleanliness to maximize passenger satisfaction.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Arrived on time to customer appointments.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Followed road rules to protect passengers and prevent accidents.
- Managed preventive maintenance on vehicle to maintain optimal condition.
- Offered above-and-beyond service to every rider to encourage repeat business.
Licensed Emergency Veterinary Technician
Veterinary Specialty Center of Delaware
New Castle, DE
01.2017 - 02.2020
- Trained and mentored other LVT staff.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Processed financial transactions for clients.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Operated critical care equipment to keep patients stable and promote recovery.
- Administered medications to treat patients' symptoms and address underlying disease progression.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.
- Completed files for treatment options and billing information.
- Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
- Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels.
- Documented work in hospital system and updated patients' charts with orders and observations.
- Completed diagnostic tests and patient assessments to evaluate treatment progress.
- Managed needs of chronically ill and acute patients with well-coordinated treatment strategies.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Processed patient specimens according to priority and documented results.
- Calibrated and maintained instruments to keep equipment fully operational.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Prepared blood smears and determined levels of normalcy.
- Maintained documentation on tests performed in lab.
Licensed Veterinary Technician
Pet Hospitals Of Hawaii (formerly WWPH)
Waipahu, HI
09.2014 - 12.2016
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Educated clients on animal health, preventive care and procedures.
- Aided veterinary surgeon with spay and neuter surgeries and procedures for domestic and exotic species with complex requirements.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Collected patient biopsies and blood samples for laboratory analysis.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
- Worked 8 to 10-hour shifts with oversight of upwards of 75 animals in kennels or holding pens.
Veterinary Technician (Extern)
BluePearl Christiana (formerly VSCD)
New Castle, DE
05.2014 - 07.2014
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Managed medical intervention and therapy for animals in collaboration with attending veterinarians.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Stored, transported and submitted urinalysis samples.
- Prepared blood smears and determined levels of normalcy.
Veterinary Assistant
Atlantic Veterinary Center
Middletown, DE
01.2013 - 12.2013
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Aided veterinary surgeon with spay and neuter surgeries and procedures for domestic and exotic species with complex requirements.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
Education
No Degree - Animal Science
University of Hawaii At Manoa
Honolulu, HI 01.2015 - 05.2016
Associate’s Degree - Veterinary Technology
Delaware Technical And Community College - Owens
Georgetown, DE 08.2010 - 08.2014
High school diploma -
Myron B. Thompson Academy
07.2007 - 05.2010
Skills
Employee training
Multitasking Abilities
Leadership
Timeline
Licensed Emergency Veterinary Technician
Metropolitan Veterinary Associates
10.2020 - Current
Driver
Uber Technologies Inc
02.2020 - 10.2020
Driver
Lyft Inc.
02.2020 - 10.2020
Licensed Emergency Veterinary Technician
Veterinary Specialty Center of Delaware
01.2017 - 02.2020
No Degree - Animal Science
University of Hawaii At Manoa
01.2015 - 05.2016
Licensed Veterinary Technician
Pet Hospitals Of Hawaii (formerly WWPH)
09.2014 - 12.2016
Veterinary Technician (Extern)
BluePearl Christiana (formerly VSCD)
05.2014 - 07.2014
Veterinary Assistant
Atlantic Veterinary Center
01.2013 - 12.2013
Associate’s Degree - Veterinary Technology
Delaware Technical And Community College - Owens
08.2010 - 08.2014
High school diploma -
Myron B. Thompson Academy
07.2007 - 05.2010