Courtney Hiros
Bordentown,New Jersey
Summary
Dynamic and compassionate professional with a proven track record at Billy Boy's Four Mile Tavern, excelling in conflict resolution and inventory management. Reliable individual proudly offering 10 years of experience fostering repeat customers through consistent, professional service. Dedicated to creating inviting environment for both guests and staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Overview
6
6
years of professional experience
Work History
Bar Manager /Main Bartender
Billy Boy's Four Mile Tavern
06.2020 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Office Assistant
Sweet Contracting Corp
02.2022 - 03.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Bartender
Dooney's Pub
09.2018 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate of Science - Health Sciences
Rowan College At Burlington County
Mount Laurel, NJ05.2022
High School Diploma -
Hammonton High School
Hammonton, NJ06.2016
Skills
- Team Leadership
- Responsible Alcohol Service
- Guest Interaction
- Outgoing Personality
- Safety awareness
- Strategic Planning
- Time Management
- Data Entry
- Organizing and Categorizing
- Resourceful
Timeline
Office Assistant
Sweet Contracting Corp
02.2022 - 03.2023
Bar Manager /Main Bartender
Billy Boy's Four Mile Tavern
06.2020 - Current
Bartender
Dooney's Pub
09.2018 - 12.2019
Associate of Science - Health Sciences
Rowan College At Burlington County
High School Diploma -
Hammonton High School
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