Courtney Houde
Littleton,MA
Summary
Motivated and driven Business Administration student with a concentration in Finance and Accounting, dedicated to applying analytical and organizational skills in the work environment. Experienced in managing inventory, team leadership, and vendor relations with a strong focus on operational efficiency. Known for effective communication, problem-solving abilities, and a proactive approach to achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Kitchen Manager
Bass River Yacht Club
South Yarmouth, MA
05.2024 - Current
- Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantry.
- Oversaw daily operations, including meal preparation, cooking methods, portion sizes, and plate presentation.
- Trained new kitchen staff on proper food handling techniques, safety regulations, and kitchen procedures and policies.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Resolved problems or concerns to the satisfaction of the involved parties.
- Worked closely with vendors, volunteers, and kitchen staff to manage the arrangement of equipment, food, and other event essentials.
Retail Sales Associate
RJ Bradley's Ski and Bike
Littleton, MA
12.2022 - 12.2024
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked and organized.
- Greeted customers upon entering the store and provided assistance.
- Operated the POS system and processed transactions, including sales, returns, and exchanges.
- Monitored and reported on key inventory performance.
- Handled customer complaints in a professional manner.
- Used product knowledge to suggest items to match client needs.
- Assisted with training new associates.
- Processed and organized special orders and shipments.
Steward
Bass River Yacht Club
South Yarmouth, MA
06.2023 - 08.2023
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Maintained cleanliness of work areas throughout shift.
- Supported inventory management by monitoring stock levels and reporting low supplies.
- Assisted with special event catering and preparation, including setup and food service.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
Crew Member
Dunkin' Donuts
Littleton, MA
01.2021 - 04.2022
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take orders and offer recommendations.
- Maintained a calm demeanor during high-volume periods.
- Input orders into the POS system and handle customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Addressed and resolved customer concerns.
- Trained new crew members on company policies and procedures regarding food handling safety standards.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Education
Bachelor's Degree - Finance And Accounting -
University of Massachusetts, Lowell
Lowell, MA05-2027
High School Diploma -
Littleton High School
Littleton, MA06-2023
Skills
- Budget preparation and expense management
- Vendor relationship management
- Inventory and supply oversight
- Employee training and team leadership
- Proficiency with POS systems
- Multitasking and organizational efficiency
- Event planning and coordination
- Employee scheduling
- Productivity improvement
- Team collaboration and leadership
Affiliations
- Chancellor's List - Fall 2024
- Member of UML Finance Society, and organization at the University of Massachusetts, Lowell.
- Member of Joy Tong Women in Business organization at the University of Massachusetts, Lowell.
Accomplishments
- Financial Accounting class - Completed Accounting Cycle project using McGraw Hill Connect platform. This included analyzing multiple transactions, recording entries in the journal, and then posting the effects to the general ledger. Once all entries were posted, I then prepared the unadjusted trial balance, adjusting entries, and adjusted trial balance. I prepared the income statement, statement of stockholders' equity, and balance sheet. Lastly, I posted all closing entries at year end.
Timeline
Kitchen Manager
Bass River Yacht Club
05.2024 - Current
Steward
Bass River Yacht Club
06.2023 - 08.2023
Retail Sales Associate
RJ Bradley's Ski and Bike
12.2022 - 12.2024
Crew Member
Dunkin' Donuts
01.2021 - 04.2022
Bachelor's Degree - Finance And Accounting -
University of Massachusetts, Lowell
High School Diploma -
Littleton High School
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