COURTNEY HUFFMAN
Columbus,OH
Summary
- State-Tested Nursing Assistant bringing senior-level experience in the healthcare setting. Very observant and reliable with great bedside manner and excellent time management skills to address patients needs. SKILLS- Medical terminology, Privacy/HIPPA regulations, Vitals signs/Patient monitoring, Customer Service, Management skills, EKG testing.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
STNA
Laurels Of Gahanna
01.2023 - Current
- Assist with bathing and grooming.
- Observe patients skin when administering care and report changes to LPN.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Inbound Sales Representative
Charter Communications, Spectrum
10.2020 - 11.2022
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Exceeded productivity targets and sales goals by 96.83%.
- Worked with multiple means of communication within fast-paced environment.
Customer Service Supervisor
Spirit Airlines Inc
07.2018 - 09.2020
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Addressed customers request, questions and complaints by analyzing individual situations and determining the best solution
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
Patient Care Technician
Trinity Health
08.2014 - 07.2018
- Preformed EKG's and assisted providers with cardiac monitoring and procedures
- Designated trainee for new hires
- Monitored, measured and documented patients' vital signs
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Education
HIGH SCHOOL DIPLOMA -
Whitehall Yearling High School
05.2014
Skills
- Customer Consulting
- Critical Thinking
- Quality Control
- Call Center Operations
- Retail Sales Customer Service
Certification
BLS/CPR/First Aid Certification-Present
Eight-Hour Provider Training-Present
STNA Certification-Present
Timeline
STNA
Laurels Of Gahanna
01.2023 - Current
Inbound Sales Representative
Charter Communications, Spectrum
10.2020 - 11.2022
Customer Service Supervisor
Spirit Airlines Inc
07.2018 - 09.2020
Patient Care Technician
Trinity Health
08.2014 - 07.2018
HIGH SCHOOL DIPLOMA -
Whitehall Yearling High School
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