Courtney Humphries
Gainesville,Georgia
Summary
Dynamic and results-driven General Manager with experience leading operations in a fast-paced service/retail environment. Proven ability to develop high-performing teams, optimize efficiency,and increase profitability through strategic planning, exceptional leadership, and operational excellence. Serviced-focused, dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
14
14
years of professional experience
Work History
General Manager
Southeast Clips
01.2025 - Current
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Addressed and resolved customer complaints quickly and according to service standards.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Enforced safety procedures in accordance with facility policies and government standards
- Managed a diverse team of professionals, fostering a positive work environment
Store Manager
SIMON CLIPS
08.2011 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed employee schedules to ensure adequate staffing during peak hours while controlling labor costs.
- Fostered a positive work environment by mentoring team members and promoting professional development opportunities.
- Enhanced customer satisfaction through effective team training and service excellence initiatives.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Led staff meetings to communicate objectives, align goals, and drive performance improvements.
Education
Master Cosmetologist - Cosmetology
LANIER TECHNICAL INSTITUTE
Gainesville, Georgia07.1998
High School Diploma -
NORTH HALL HIGH SCHOOL
Gainesville, Georgia06.1995
Skills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Customer relations
- Staff training/development
- Inventory control
- Goal setting
- Motivation
- Schedule management
- Interpersonal skills
- Operations management
Timeline
General Manager
Southeast Clips
01.2025 - Current
Store Manager
SIMON CLIPS
08.2011 - Current
High School Diploma -
NORTH HALL HIGH SCHOOL
Master Cosmetologist - Cosmetology
LANIER TECHNICAL INSTITUTE