Courtney Jackson
columbus,oh
Summary
Dynamic entrepreneur with a proven track record in operations management and customer service at CC Daycare. Successfully developed innovative strategies that enhanced customer satisfaction and streamlined processes, resulting in increased efficiency. Skilled in staff training and financial reporting, fostering a collaborative environment that drives business growth and profitability.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
12
12
years of professional experience
Work History
Owner/Operator
CC Daycare
01.2014 - Current
- Developed and implemented age-appropriate curriculum to enhance children's learning experiences.
- Managed daily operations, ensuring compliance with licensing regulations and health standards.
- Established strong relationships with parents, enhancing communication and trust within the daycare community.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Owner
Courtneys Cakes and More
03.2015 - 10.2022
- Developed and implemented innovative cake designs, enhancing product offerings and customer satisfaction.
- Managed daily operations, ensuring efficient workflow and high-quality standards in production processes.
- Oversaw inventory management, optimizing supply chain to reduce waste and maintain cost-effectiveness.
- Trained and mentored staff on baking techniques, fostering skill development and team cohesion.
- Established marketing strategies that increased brand visibility and attracted new clientele through social media campaigns.
- Monitored financial performance, analyzing sales data to inform pricing strategies and drive profitability.
Marketing Coordinator
Little Tikes
10.2017 - 05.2020
- Coordinated marketing campaigns across multiple channels to enhance brand visibility.
- Developed and maintained relationships with vendors and partners for promotional events.
- Analyzed consumer behavior data to refine marketing strategies and improve engagement.
- Managed social media presence, increasing audience interaction through targeted content creation.
- Created 50th birthday campaign featured Biggest Play Date
- Created compelling marketing materials, ensuring brand consistency across all platforms.
Education
Bachelor of Science -
The Ohio State University
Columbus, Ohio, OHSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Staff training and development
- Personnel management
- Customer service
- Customer-oriented
- Schedule management
- Materials transport
- Small business operations
- Sales tactics
- Financial reporting
Timeline
Marketing Coordinator
Little Tikes
10.2017 - 05.2020
Owner
Courtneys Cakes and More
03.2015 - 10.2022
Owner/Operator
CC Daycare
01.2014 - Current
Bachelor of Science -
The Ohio State University