Courtney Jackson
Chicago
Summary
Compassionate and dependable professional with 5+ years of experience supporting diverse populations in educational, administrative, and fast-paced operational environments. Skilled in communication, active listening, organization, and maintaining confidentiality. Experienced in handling sensitive information, de-escalating tense situations, and supporting individuals in high-stress environments. Passionate about helping others and creating safe, supportive spaces.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Early child hood educator - Teacher
The Goddard school
- Current
- Lead and support classroom instruction for young learners, implementing engaging and developmentally appropriate activities.
- Foster a safe, structured, and nurturing learning environment that encourages exploration and growth.
- Build strong relationships with students and families, maintaining consistent communication to support student success.
- Collaborate with colleagues to enhance curriculum delivery and ensure high-quality educational experiences.
Office and administrative coordinator
Bar 19
- Current
- Managed daily office operations including paperwork, scheduling, and recordkeeping.
- Handled administrative tasks such as invoices, documentation, and organizational filing systems.
- Communicated with staff and vendors to ensure smooth business operations.
- Maintained accuracy and confidentiality with financial and business records.
- Supported overall restaurant operations through strong organizational skills and multitasking.
Early Childhood Classroom Support
University of Chicago Laboratory Schools
Chicago
09.2023 - 01.2025
- Assisted in developing and implementing rigorous, engaging lessons aligned with student developmental standards.
- Supported individual and group instruction using academic data to guide learning outcomes.
- Partnered with educators to enhance classroom management and curriculum effectiveness.
- Maintained regular communication with families to encourage student achievement and well-being.
Tower Rep Ohare airport
Gate gourmet
11.2021 - 12.2022
- Coordinated logistics in a fast-paced airport operations environment.
- Communicated with airline and internal teams to ensure timely service delivery.
- Resolved operational issues quickly under time-sensitive conditions.
- Maintained professionalism in high-pressure situations.
Program Coordinator / Educator
Kuei Luck Enrichment Center
New York
09.2020 - 10.2021
- Facilitated enrichment programs and curriculum-based learning for students in 4-10.
- Managed classroom routines and created a supportive, structured learning environment.
- Monitored student progress and provided individualized support as needed.
- Built partnerships with families to reinforce student learning and growth.
- Summer 2020 and summer 2021
Marketing & Program Intern
JCC Chicago
Chicago
06.2020 - 08.2021
- Assisted in developing marketing campaigns and program materials to increase community engagement.
- Coordinated events and supported program logistics to ensure smooth execution.
- Collaborated with staff to enhance organizational messaging and outreach initiatives.
Education
Bachelor of science - indisciplinary business
St. John's university
Skills
- Crisis Intervention & De-escalation
- Active Listening & Effective Communication
- Emotional Intelligence & Empathy
- Trauma-Informed Support (foundational understanding)
- Conflict Resolution & Problem-Solving
- Classroom management
- Confidentiality & Professional Ethics (HIPAA awareness mindset)
- Administrative & Office Management
- High-Pressure & Fast-Paced Environment Experience
- Multitasking & Time Management
- Recordkeeping & Data Accuracy
- Working with Diverse Populations (children, families, general public)
- Team Collaboration & Coordination
Certification
- CPR
Timeline
Early Childhood Classroom Support
University of Chicago Laboratory Schools
09.2023 - 01.2025
Tower Rep Ohare airport
Gate gourmet
11.2021 - 12.2022
Program Coordinator / Educator
Kuei Luck Enrichment Center
09.2020 - 10.2021
Marketing & Program Intern
JCC Chicago
06.2020 - 08.2021
Early child hood educator - Teacher
The Goddard school
- Current
Office and administrative coordinator
Bar 19
- Current
Bachelor of science - indisciplinary business
St. John's university