SHELBIE LYONS
Atlanta,GA
Summary
Compassionate Social Service Worker offering over 3 years of experience supporting children and families through crisis intervention, case management, and resource coordination. Proficient in court documentation, working with community partners, and advocating for client well-being. Committed to trauma-informed care and empowering underserved populations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Child Welfare Specialist 1
Division of Family & Children Services (DFCS)
Atlanta, GA
07.2024 - Current
- Conducted monthly home visits to assess child safety, family progress, and compliance with case plans.
- Developed and implemented individualized case plans, collaborating with families to meet child welfare goals.
- Maintained accurate, timely documentation including case notes, reports, and court records.
- Coordinated services with schools, healthcare providers, and community organizations to support holistic family needs.
- Responded to crisis situations, providing interventions and referrals to protect at-risk children.
- Participated in multidisciplinary team meetings to review cases, monitor progress, and ensure policy compliance.
Social Service Specialist I
Mississippi Department of Child Protection Services
Horn Lake, Mississippi
06.2022 - 05.2024
- Conducted in-depth family assessments and home visits to evaluate child safety, family dynamics, and risk factors.
- Developed and implemented personalized intervention plans, connecting families with appropriate community resources and support services.
- Maintained comprehensive case documentation, including investigative reports, progress notes, and court submissions in compliance with state standards.
- Collaborated with schools, healthcare providers, law enforcement, and social service agencies to ensure holistic support for children and families.
- Responded to emergency situations and reports of abuse or neglect, providing immediate interventions to protect children.
- Participated in multi-agency team meetings and court proceedings, advocating for child safety, permanency, and well-being.
Data Entry Clerk
Planters Bank
Indianola, MS
05.2018 - 01.2019
- Accurately entered and maintained financial and client data into the bank’s database, ensuring data integrity and confidentiality.
- Reviewed and verified documents for accuracy, correcting discrepancies to maintain precise records.
- Assisted with report generation and data analysis, supporting management in daily operations and decision-making.
- Maintained organized filing systems for physical and digital records, improving accessibility and efficiency.
- Supported team members and management with administrative tasks, including document preparation and correspondence.
Crew Member
Wendy’s Restaurant
Indianola, MS
02.2016 - 05.2017
- Provided friendly and efficient customer service, handling orders, payments, and inquiries accurately.
- Prepared and assembled menu items according to company standards for quality and safety.
- Maintained a clean, organized, and safe work environment, including dining, kitchen, and equipment areas.
- Collaborated with team members to meet daily operational goals and ensure smooth workflow.
- Handled cash transactions and balanced registers, ensuring accuracy and accountability.
Education
Master of Science - Social Work
Nova Southeastern University
Fort Lauderdale, FL 06.2025 - 09.2025
Bachelor of Science - Social Work
University of Mississippi
Oxford, MS 09.2017 - 05.2021
Skills
- Individualized client support – behavioral & mental health
- Crisis intervention & de-escalation
- Case assessment & progress monitoring
- Documentation & record-keeping compliance
- Multidisciplinary team collaboration
- Client advocacy & rights protection
- Daily living skills support & goal-setting
- Behavior management & positive reinforcement
- Verbal & written communication
- Time management & organizational skills
Certification
- CPR & First Aid (expires 2025)
- Mandated Reporter Training Certificate
Timeline
Master of Science - Social Work
Nova Southeastern University
06.2025 - 09.2025
Child Welfare Specialist 1
Division of Family & Children Services (DFCS)
07.2024 - Current
Social Service Specialist I
Mississippi Department of Child Protection Services
06.2022 - 05.2024
Data Entry Clerk
Planters Bank
05.2018 - 01.2019
Bachelor of Science - Social Work
University of Mississippi
09.2017 - 05.2021
Crew Member
Wendy’s Restaurant
02.2016 - 05.2017