Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Courtney Jennings

Courtney Jennings

Ivanhoe,VA

Summary

Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to the team.

Overview

9
9
years of professional experience

Work History

Personal Shopper

Walmart
09.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.

Deli Worker and Cake Decorator

Food Lion
06.2019 - 09.2022
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Transportation Dispatcher

Truckmovers Inc.
12.2017 - 10.2019
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Provided training and guidance to new dispatchers.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Checked that each scheduled route was appropriately covered by delivery drivers.

Front Desk Receptionist

Motel 6
04.2017 - 01.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.

Waitress

Applebee's Grill + Bar
05.2016 - 03.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Deli Worker

Food Country
06.2015 - 05.2016
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.

Education

Master of Arts - History

East Tennessee State University
Johnson City, TN
05.2026

Bachelor of Science - History

East Tennessee State University
Johnson City, TN
05.2024

Associate of Science - General Studies

New River Community College
Dublin, VA
12.2021

High School Diploma -

Fort Chiswell High School
Max Meadows, VA
05.2015

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Upbeat and Outgoing Attitude
  • Customer Relations
  • Strong Communication Skills
  • Design Techniques
  • Visual Merchandising
  • Color theory knowledge
  • Photography and Presentation
  • Continuous Learning and Adaptation

Timeline

Personal Shopper

Walmart
09.2022 - Current

Deli Worker and Cake Decorator

Food Lion
06.2019 - 09.2022

Transportation Dispatcher

Truckmovers Inc.
12.2017 - 10.2019

Front Desk Receptionist

Motel 6
04.2017 - 01.2018

Waitress

Applebee's Grill + Bar
05.2016 - 03.2017

Deli Worker

Food Country
06.2015 - 05.2016

Master of Arts - History

East Tennessee State University

Bachelor of Science - History

East Tennessee State University

Associate of Science - General Studies

New River Community College

High School Diploma -

Fort Chiswell High School

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Courtney Jennings