Courtney Jennings
Ivanhoe,VA
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to the team.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Walmart
09.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Deli Worker and Cake Decorator
Food Lion
06.2019 - 09.2022
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Transportation Dispatcher
Truckmovers Inc.
12.2017 - 10.2019
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Provided training and guidance to new dispatchers.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Checked that each scheduled route was appropriately covered by delivery drivers.
Front Desk Receptionist
Motel 6
04.2017 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Waitress
Applebee's Grill + Bar
05.2016 - 03.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Deli Worker
Food Country
06.2015 - 05.2016
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
Education
Master of Arts - History
East Tennessee State University
Johnson City, TN05.2026
Bachelor of Science - History
East Tennessee State University
Johnson City, TN05.2024
Associate of Science - General Studies
New River Community College
Dublin, VA12.2021
High School Diploma -
Fort Chiswell High School
Max Meadows, VA05.2015
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Upbeat and Outgoing Attitude
- Customer Relations
- Strong Communication Skills
- Design Techniques
- Visual Merchandising
- Color theory knowledge
- Photography and Presentation
- Continuous Learning and Adaptation
Timeline
Personal Shopper
Walmart
09.2022 - Current
Deli Worker and Cake Decorator
Food Lion
06.2019 - 09.2022
Transportation Dispatcher
Truckmovers Inc.
12.2017 - 10.2019
Front Desk Receptionist
Motel 6
04.2017 - 01.2018
Waitress
Applebee's Grill + Bar
05.2016 - 03.2017
Deli Worker
Food Country
06.2015 - 05.2016
Master of Arts - History
East Tennessee State University
Bachelor of Science - History
East Tennessee State University
Associate of Science - General Studies
New River Community College
High School Diploma -
Fort Chiswell High School