Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Courtney Gangi

Software Support Specialist
Flora,IL

Summary

Enthusiastic Support Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and training in Eaglesoft products.

Overview

16
16
years of professional experience
2
2
years of post-secondary education
4
4
Certificates

Work History

Software Support Specialist

Patterson Technology Center
Effingham, IL
08.2019 - Current
  • Evaluated and researched customer problems, using test scripts, personal expertise and clarifying questions.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Assisted with telephone skills and program information training sessions to boost aptitude.
  • Maximized performance by monitoring activities and mentoring team members.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Licensed Insurance Coordinator

Farmers Insurance Agency
Flora, IL
03.2017 - 10.2019
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Filed and tracked insurance claims and communicated coverage to customers.
  • Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Actively engage with community to network and generate list of prospective clients.

In-Home Childcare Provider

Self Employed
Flora, IL
07.2008 - 03.2017
  • Created developmentally appropriate lesson plans using guided curriculum followed by a customizable record system per child.
  • Maintained an effective schedule balance between rest periods, active play and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Logged information regarding naps, feedings and any medications administered.
  • Consulted with families about daily activities, positive developments and issues.

Student Ambassador / Trio Mentor

Olney Central College
Olney, IL
08.2013 - 05.2015
  • Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
  • Developed a system to provide students easy access to appropriate materials to assist their educational opportunities based on interests and goals.
  • Created OCC informational booklet about clubs and vocational activities for school publication.
  • Founded on-campus club promoting volunteering efforts by students for non-profit organizations in community.
  • Mentored students to increase satisfaction and help engage in campus life.
  • Coordinated leadership workshops and professional speakers to educate peers on best practices to optimize productivity.

Education

Associate of Science - Elementary Education

Olney Central College
Olney, IL
08.2013 - 05.2015

Skills

Planning and Coordination

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Certification

First Impressions

Timeline

First Impressions

05-2022

Eaglesoft Accounting

10-2021

Eservices

08-2021

Eaglesoft, Install, EOY

10-2020

Software Support Specialist

Patterson Technology Center
08.2019 - Current

Licensed Insurance Coordinator

Farmers Insurance Agency
03.2017 - 10.2019

Student Ambassador / Trio Mentor

Olney Central College
08.2013 - 05.2015

Associate of Science - Elementary Education

Olney Central College
08.2013 - 05.2015

In-Home Childcare Provider

Self Employed
07.2008 - 03.2017

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Courtney GangiSoftware Support Specialist