Courtney Jimerson
College Park,GA
Summary
Dedicated U.S. Army veteran and public administration professional with extensive experience in leadership, operations management, training, customer relations, and team development. Proven ability to lead diverse teams, coordinate complex projects, communicate effectively under pressure, and maintain high organizational standards in fast-paced environments. Seeking to transition into education where leadership, mentorship, instructional support, and operational experience can contribute to student achievement and school success.
Overview
16
16
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
Atlanta, GA
12.2023 - Current
- Delivered mail and packages efficiently to residential and commercial locations.
- Managed daily route planning to optimize delivery schedules and minimize delays.
- Ensured compliance with safety procedures while operating postal vehicles.
- Maintained accurate records of deliveries and collected payments for services rendered.
Field Service Support Specialist
RaceTrac
Atlanta, GA
08.2022 - 04.2023
- Managed maintenance and operational incidents across multiple states to ensure rapid issue resolution and minimal business disruption.
- Coordinated dispatching of service technicians and contractors to address facility and equipment issues.
- Negotiated repair pricing and approved service expenditures while maintaining budget expectations.
- Provided remote technical and operational support to store locations.
- Tracked project timelines, maintenance requests, and service completion statuses for short- and long-term operational initiatives.
- Maintained communication between vendors, contractors, and internal stakeholders to ensure successful project execution.
Customer Service Representative II
Southern Company Gas
Riverdale, GA
04.2022 - 01.2023
- Prepare and process field service orders including turn-ons, turn-offs, transfers, meter installations, and removals.
- Maintain and update customer account records while ensuring accuracy and compliance with company procedures.
- Respond to customer inquiries regarding services, billing, and account concerns with professionalism and efficiency.
- Coordinate dispatch operations for technicians and emergency response personnel during gas-related emergencies.
- Communicate effectively with customers and internal departments to resolve service-related issues in a timely manner.
- Demonstrate strong organizational and multitasking skills in a fast-paced operational environment.
CBRN Operations NCOIC
United States Army
10.2017 - 09.2022
- Led and trained personnel in high-pressure operational environments while ensuring accountability, safety, and mission readiness.
- Coordinated and managed large-scale training exercises, logistics operations, and organizational planning activities.
- Mentored and advised soldiers on career development, retention options, and professional growth opportunities.
- Managed operational reporting, compliance tracking, and performance documentation for leadership teams.
- Developed and delivered instructional training programs to improve operational effectiveness and preparedness.
- Supervised personnel and ensured adherence to organizational standards and procedures.
- Demonstrated strong leadership, adaptability, and communication skills in fast-paced and high-responsibility environments.
Ride Operations Trainer
Six Flags Over GA
Austell, GA
01.2010 - 01.2017
- Developed and delivered training programs for staff on operational procedures and safety protocols.
- Facilitated onboarding sessions, enhancing new employee readiness and understanding of park operations.
- Collaborated with management to identify training needs and improve operational efficiency across departments.
- Implemented feedback mechanisms to assess training effectiveness and make necessary adjustments.
Education
Master of Public Administration -
Clayton State University
Morrow, GA12-2023
Bachelor of Science - Political Science
University of West Georgia
Carrollton, GA07-2014
Skills
- Leadership & Team Development
- Training & Instruction
- Classroom & Group Facilitation
- Operations Management
- Conflict Resolution
- Public Speaking & Communication
- Organizational Planning
- Data Tracking & Reporting
- Project Coordination
- Customer & Community Relations
- Microsoft Office Suite
- Safety & Compliance Procedures
Timeline
City Carrier
United States Postal Service, USPS
12.2023 - Current
Field Service Support Specialist
RaceTrac
08.2022 - 04.2023
Customer Service Representative II
Southern Company Gas
04.2022 - 01.2023
CBRN Operations NCOIC
United States Army
10.2017 - 09.2022
Ride Operations Trainer
Six Flags Over GA
01.2010 - 01.2017
Master of Public Administration -
Clayton State University
Bachelor of Science - Political Science
University of West Georgia