Courtney Johnson
Crete,IL
Summary
Dynamic administrative professional and leader with 14+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
12
12
years of professional experience
Work History
Processing Coordinator
Draper And Kramer Mortgage Corp.
Downers Grove, IL
03.2019 - Current
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Appraised documents and title information to give customers appropriate answers regarding loan process.
- Carried out day-day-day duties accurately and efficiently.
Mortgage Closer
A And N Mortgage Services
Chicago, IL
10.2016 - 03.2019
- Maintained checklists of required documentation and open issues affecting closings.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Handled as many as 25 to30 closing files each month by effectively organizing, multitasking, and prioritizing closing work.
- Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Coordinated with an extensive team to solve complex, time sensitive customer issues in order to deliver desired outcomes.
- Monitored pipelines to track and log status of loans.
- Completed required points listed in LOS to complete accurate disclosures and related documentation.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Loan Servicing Specialist
Bank Of America
Elmhurst, IL
04.2013 - 09.2016
- Maintained and set mortgage interest rates and loan programs to remain competitive in the market.
- Verified credit histories, personal references, and employment backgrounds for each applicant.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files, and tax histories.
- Set up, stored, and updated customer files, department records, and regulatory paperwork.
Processing Coordinator
Guaranteed Rate
Chicago, IL
11.2010 - 04.2013
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Submitted loan applications to underwriter for verification and recommendations.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Successfully closed average of 45 to 60 loans per month.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
Bachelor of Science - Business Management
DePaul University
Chicago, IL04.1998
High School Diploma -
Benjamin Mayes
Chicago, IL05.1992
Skills
- Product Processing
- Drive Applications
- Payroll Processing
- Work Orders
- Productivity Performance
Timeline
Processing Coordinator
Draper And Kramer Mortgage Corp.
03.2019 - Current
Mortgage Closer
A And N Mortgage Services
10.2016 - 03.2019
Loan Servicing Specialist
Bank Of America
04.2013 - 09.2016
Processing Coordinator
Guaranteed Rate
11.2010 - 04.2013
Bachelor of Science - Business Management
DePaul University
High School Diploma -
Benjamin Mayes
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