Summary

Overview

Work History

Education

Skills

References

Timeline

Courtney Johnson

Loves Park,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for strong relationship-building skills and commitment to maintaining loyal customers.

Overview

1

1

year of professional experience

Work History

Front Desk Spa Agent

Grand Geneva Resort & Spa

Lake Geneva, WI

04.2023 - 03.2024

Greet guests as they come in and assist with getting them checked in and out for their services.
Processed payments from customers by cash or credit cards accurately according to company guidelines.
Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
Maintained accurate records of guests interactions and transactions.
Developed guest relationships and ensured satisfaction with services.
Scheduled appointments for technicians and therapists.
Set up new memberships.
Answer phones, direct calls, call reminders, and follow-up with guests.
Assisted spa attendants and set up for parties and events.
Attended team meetings regularly to discuss updates on products, services, and policies changes, along with stocking products and taking inventory.
Maintained a clean and organized workspace.

Education

High School Diploma -

Stillman Valley High School

Stillman Valley, IL

05-2002

Skills

Schedule Management
Customer Service Abilities
Positive Attitude
Organizational Skills
Clear Communication

Relationship Building
Documenting Information
Product Sales
Problem-Solving Skills
Driven and Quick Learner

References

References available upon request.

Timeline

Front Desk Spa Agent

Grand Geneva Resort & Spa

04.2023 - 03.2024

High School Diploma -

Stillman Valley High School