Courtney Johnson
Rotunda West ,FL
Summary
Experienced in small business management with a focus on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to drive business growth and sustainability. Strong emphasis on team collaboration and achieving results, with proven adaptability to changing needs. Skilled in customer communication, office management software, and compliance with AC regulations. Trusted for reliability and consistent performance. Proficient maintenance professional with a solid foundation in coordinating tasks and optimizing equipment performance. Effective at implementing maintenance schedules to minimize downtime. Recognized for collaborative team efforts and consistently achieving operational goals. Reliable, adaptable, skilled in problem-solving, and communication.
Overview
9
9
years of professional experience
Work History
Schedule Coordinator
Smittys Air in Venice
Venice, FL
03.2025 - Current
- Managed multi-line phone system efficiently.
- Managed scheduling for maintenance and service visits.
- Ordered parts through tropic and victor
- Filed warranty claims for replacement parts on systems.
- Handled payment transactions via telephone.
- Provided remote after-hours support from home on weekdays and weekends until 9:00pm.
- Monitored commission records and logged technicians' hours on time sheets.
- Organized post-installation property inspections for AC systems.
- Organized schedules for efficient AC installation processes.
- Granted approval for AC systems ahead of installation.
- Managed calls with dissatisfied clients.
Small Business Owner
Southern Rose Charms
Murfreesboro, TN
06.2020 - 03.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Launched new products weekly to keep new interests of customers.
Service/Maintenance Coordinator
Honest Air of Venice
Venice, FL
05.2018 - 06.2020
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Troubleshot complex issues efficiently, providing expert guidance to technicians in resolving problems quickly and accurately.
- Call customers daily to followup on the service call and remind the customers of their maintenance coming up or to reschedule.
- Managed maintenance team of 7 employees and coordinated repairs with repair team of 8 with scheduling according to priority level.
Warranty Administrator
Porsche, Landrover, and Volvo of Greenville
Greenville SC
08.2017 - 05.2018
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
Dental Receptionist
Confident Smiles of Laurens
Laurens, SC
06.2016 - 08.2017
- Answered telephone calls a day for 2 dental physicians and 6 dental hygienists to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
High School Diploma -
Lemon Bay Highschool
Englewood, FL06-2012
Skills
- Scheduling coordination
- Pleasant speaking voice
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Business marketing
- Punctual and reliable
- Automotive industry expertise
- Incoming call reception
- Record keeping skills
- Maintaining cleanliness
- HVAC coordinator
- Payment processing
- Claims submissions
- Insurance verification
- Sales support
- Patient relations
- Administrative support
- Budgeting and cost control
- Data entry and analysis
- Dental staff support
- Issue resolution
- Financial plan options
- Job prioritizing
- Customer service
- Confidentiality
- Critical thinking
- Prior authorization processing
- Insurance billing
- Paperwork processing
- Patient scheduling
- Business growth and retention
- Microsoft office
- Front office management
- HIPAA compliance
- Paperwork coordination
- Appointment scheduling
Timeline
Schedule Coordinator
Smittys Air in Venice
03.2025 - Current
Small Business Owner
Southern Rose Charms
06.2020 - 03.2025
Service/Maintenance Coordinator
Honest Air of Venice
05.2018 - 06.2020
Warranty Administrator
Porsche, Landrover, and Volvo of Greenville
08.2017 - 05.2018
Dental Receptionist
Confident Smiles of Laurens
06.2016 - 08.2017
High School Diploma -
Lemon Bay Highschool