Courtney Johnson
Humble
Summary
Dynamic retail professional with extensive experience at Kroger, excelling in team leadership and customer engagement. Proven track record in optimizing operations and enhancing service quality through effective training and mentoring. Skilled in problem-solving and relationship management, driving employee motivation and retention initiatives to foster a positive workplace culture.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager - 190 & 367
Kroger
10.2024 - Current
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Supported team training initiatives, fostering a collaborative work environment.
- Monitored sales trends and provided feedback for promotional planning.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
District 5 Human Resources Specialist
Kroger
07.2022 - 10.2024
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Streamlined recruitment strategies to attract top talent through effective sourcing methods.
- Collaborated with management on performance evaluation processes, improving feedback mechanisms.
- Implemented employee retention programs, fostering a positive workplace culture and reducing turnover rates.
- Facilitated training sessions to promote compliance with company policies and procedures.
Customer Service Manager
Kroger
05.2017 - 07.2022
- Led customer service team, enhancing collaboration and communication across departments.
- Implemented training programs, improving staff knowledge and service quality.
- Analyzed performance metrics to identify trends and areas for improvement in service delivery.
- Managed scheduling and staffing, optimizing workforce allocation during peak business hours.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Certificate of Completion - SHRM Essentials of Human Resources
Society For Human Resource Management
04-2023
High School Diploma -
New Caney High School
New Caney, TX05-2013
Skills
- Problem-solving
- Retail operations
- Customer service and engagement
- Team building and leadership
- Work Planning and Prioritization
- Mentoring and coaching
- Relationship building and management
- Motivational techniques
- Employee motivation
Extracurricular
ACTIVE:
- D14 ASL Advisory Committee
- South Division Friendly Committee
- Young Professionals ARG: Community Chair
- D14 Promise Team Co-captain
- D14 Top 5 ASL
- South Division Activation Lead
PREVIOUS:
- MyInfo Wave 3 UAT and Facilitator
- ECET Facilitator
Awards
Field Staff Associate of the Month: February 2024
Blue Heart Award Recipient 2024
Assistant Store Leader of The Month: September 2025
Blue Heart Award Recipient 2025
Timeline
Assistant Store Manager - 190 & 367
Kroger
10.2024 - Current
District 5 Human Resources Specialist
Kroger
07.2022 - 10.2024
Customer Service Manager
Kroger
05.2017 - 07.2022
Certificate of Completion - SHRM Essentials of Human Resources
Society For Human Resource Management
High School Diploma -
New Caney High School