Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Johnson

Macon,GA

Summary

Dedicated professional with experience in customer support, team training, quality assurance, and issue resolution. Proven ability to handle high-volume customer interactions while maintaining professionalism, empathy, and accuracy. Experienced in coaching employees, resolving escalated concerns, and delivering exceptional customer experiences. Skilled in Salesforce, CRM systems, conflict resolution, and remote customer support environments.

Overview

7
7
years of professional experience

Work History

Operations Trainer- Customer Service

VIMO (GetInsured)
01.2024 - 01.2026
  • Provided customer support in a high-volume call center environment.
  • Assisted representatives with escalated customer concerns and complex issues.
  • Conducted onboarding and training for new hires.
  • Coached employees on customer service techniques, compliance requirements, and performance expectations.
  • Maintained quality assurance scores above 98%.
  • Documented customer interactions and employee performance accurately.
  • Assisted with policy interpretation and issue resolution.
  • Supported continuous improvement initiatives to enhance customer satisfaction.

Assistant General Manager

EverHome Suites
Panama City Beach, FL
01.2026 - Current
  • Resolved guest concerns and service issues while maintaining a positive customer experience.
  • Assisted with front desk operations and guest relations.
  • Handled complaints, service recovery situations, and customer follow-up.
  • Trained and coached employees on customer service standards.
  • Ensured timely and professional communication with guests and team members.
  • Supported daily operations while maintaining service quality standards.

Substitute Teacher

Kelly Services
01.2021 - 01.2024
  • Built positive relationships with students, parents, and staff.
  • Maintained professionalism in challenging situations.
  • Adapted quickly to changing environments and priorities.
  • Demonstrated strong communication and problem-solving skills.

English Language Instructor

Cambly & Magic Ears
01.2019 - 01.2021
  • Delivered personalized customer-focused instruction to international learners.
  • Maintained high satisfaction through effective communication and support.
  • Adapted teaching methods to meet individual customer needs.
  • Built strong rapport with students from diverse backgrounds.

Education

Master of Arts (M.A.) - Instructional Design (Training and Development Focus)

Western Governors University
01-2020

Bachelor of Arts (B.A.) - Educational Studies

Western Governors University

Skills

  • Customer Support
  • Call Center Operations
  • Escalation Resolution
  • Quality Assurance
  • Conflict Resolution
  • Active Listening
  • Problem Solving
  • Team Training & Coaching
  • Customer Retention
  • CRM Systems
  • Salesforce
  • Zendesk
  • Documentation & Recordkeeping
  • Remote Work
  • Professional Communication
  • Time Management
  • Multitasking
  • Microsoft Office

Timeline

Assistant General Manager

EverHome Suites
01.2026 - Current

Operations Trainer- Customer Service

VIMO (GetInsured)
01.2024 - 01.2026

Substitute Teacher

Kelly Services
01.2021 - 01.2024

English Language Instructor

Cambly & Magic Ears
01.2019 - 01.2021

Bachelor of Arts (B.A.) - Educational Studies

Western Governors University

Master of Arts (M.A.) - Instructional Design (Training and Development Focus)

Western Governors University

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Courtney Johnson