Courtney Jones
Mount Juliet,TN
Summary
Proven track record in hospitality management, exemplified by successful tenure at The Pharmacy Burger, where I led a team to enhance service quality and efficiency. Expert in customer service and payment processing, I thrive in high-volume environments, consistently delivering exceptional guest experiences. My engaging personality and strong multitasking abilities have significantly contributed to improved customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Bartender
Ole Red BNA
Nashville, TN
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Manager
The Pharmacy Burger
Nashville, TN
05.2020 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Server
The Pharamacy Burger
Nashville, TN
02.2018 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Patron Platinum Club
Nashville, TN
06.2015 - 06.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Hunters Lane High School
Nashville, TNSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Engaging personality
- Responsible Alcohol Service
- Payment Processing
- Handling Difficult Customers
Timeline
Bartender
Ole Red BNA
05.2023 - Current
Restaurant Manager
The Pharmacy Burger
05.2020 - 05.2023
Server
The Pharamacy Burger
02.2018 - 05.2020
Bartender
Patron Platinum Club
06.2015 - 06.2018
Hunters Lane High School