Courtney Jones
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Hallmark, excelling in cash handling accuracy and customer service. Proven ability to oversee store operations and train staff, ensuring a seamless shopping experience. Adept at problem-solving and decision-making, consistently enhancing operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Key Holder
Hallmark
Pearland, Texas
06.2024 - Current
- Managed daily store operations and ensured smooth customer service.
- Supervised staff during shifts and delegated tasks effectively.
- Handled cash registers, processed transactions, and maintained accuracy.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Supervised bank deposits and security procedures to support store opening and closing.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted customers with product selection and provided personalized service.
Lead Cashier
San Jacinto College
09.2021 - Current
- Operates a register and handles cash and credit card transactions
- Greet and assists customers while anticipating their needs
- Count, organize, and balance cash drawer
- Fill out the cashier slip and make deposits
- Adheres to cash handling policies and procedures
- Ensures security of company assets, training of all new cashiers.
- Maintains excellent customer service and positive attitude towards guests, customers, co-workers, etc
- Other duties and tasks as assigned by manager.
Education
Associate in Arts (A.A) - Culinary Art, Pastry Chef
San Jacinto College
Houston, TX12-2027
High School Diploma -
KIPP SUNNYSIDE HIGH SCHOOL
Houston, TX06.2021
Skills
- Problem-solving
- Cash handling
- Cash handling accuracy
- Store operations oversight
- Bank deposits
- Drawer counting
- Decision-making
- Point of sale system
- Customer service
References
References available upon request.
Timeline
Key Holder
Hallmark
06.2024 - Current
Lead Cashier
San Jacinto College
09.2021 - Current
Associate in Arts (A.A) - Culinary Art, Pastry Chef
San Jacinto College
High School Diploma -
KIPP SUNNYSIDE HIGH SCHOOL
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