ALEXA M O Y A
ARLINGTON,Virginia
Summary
Highly motivated sales associate with extensive customer service and sales experience. an outgoing sales professional with a track record of driving increased revenue, improving the buying experience, and elevating the company profile in targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Key Holder
Avocado Green Brands
Washington, DC
10.2023 - Current
- Demonstrated knowledge of mattress features and benefits to customers.
- Assisted with product selection, delivery scheduling, and payment processing.
- Greet customers upon entering the store, answer questions, and provide information.
- Created detailed reports on sales performance and customer feedback.
- Maintained an up-to-date understanding of current promotions and policies regarding payment and exchanges.
- Developed relationships with customers by providing personalized solutions for their needs.
- Organized display areas to attractively showcase products.
Sales Associate
Pandora
Washington , DC
01.2023 - 10.2023
- Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
- Increased sales revenue by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
- Educated customers on proper care and maintenance of fine jewelry pieces, extending the life of their investments.
- Contributed to a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.
- Inform customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Exceeded monthly sales goals consistently by employing effective upselling techniques and offering tailored solutions for clients'' needs.
Waitress
La Tequila
Buellton, CA
12.2020 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamline the dining experience for guests by efficiently managing food orders and delivering meals promptly.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
- Increased revenue by upselling menu items and suggesting daily specials based on individual preferences.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Processed payments accurately using various payment methods while upholding company policies regarding cash handling procedures.
- Cultivated warm relationships with regular customers.
- Burse and reset tables to keep the dining room and work areas clean.
- Participated in dining room side work such as refilling condiment bottles, preparing menus, and arranging silverware packages.
Education
High School Diploma -
Yorktown High School
Arlington, VASkills
- Problem Solving
- Multi-tasking
- Communication Skills
- Friendliness and Empathy
- Sales Development
- Upselling
- Promotional support
- Adapt to diverse groups
- Merchandising knowledge
- Excellent people skills
- Outgoing Personality
- Exceptional customer service
- Problem-Solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Key Holder
Avocado Green Brands
10.2023 - Current
Sales Associate
Pandora
01.2023 - 10.2023
Waitress
La Tequila
12.2020 - 08.2022
High School Diploma -
Yorktown High School