Siafa Williams
Philadelphia,PA
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Dependable Key Holder with relevant experience in retail and customer service. Strengths include efficient inventory management, cash handling, and staff supervision. Successfully enhanced store operations by implementing effective sales strategies and delivering high-quality customer service. Demonstrated skills in problem-solving, leadership, and team collaboration.
Overview
2
2
years of professional experience
Work History
Key Holder
Advanced Auto Parts
Philadelphia, PA
06.2022 - 08.2024
- Handled customer inquiries and complaints with professionalism and patience.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Ensured compliance with all company policies and procedures.
Education
Information Technology
My Computer Career
Online Course 05-2025
Skills
- Customer service
- Project management
- Problem solving
- Effective communication
- Team collaboration
- Loss prevention
- Inventory monitoring
- Cash handling
- Store maintenance
- Handling complaints
- Excellent communication
- Problem-solving
- Communication skills
Timeline
Key Holder
Advanced Auto Parts
06.2022 - 08.2024
Information Technology
My Computer Career
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