Courtney Jones
Harrisburg,AR
Summary
Compassionate with a strong background in regional clinical management, overseeing multiple sites in multiple states to ensure compliance and quality care. Skilled in implementing clinical protocols and improving patient outcomes through strategic planning and staff training. Demonstrated leadership and problem-solving abilities in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Regional Director of Clinical Operations
Access Medical Clinic
03.2015 - 08.2025
- Led management teams to achieve company-wide goals and initiatives within multi state regions, among 68 clinical sites.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Provided regular, actionable feedback regarding team and individual KPIs.
- Maintained compliance with industry regulations by staying up to date on best practices and implementing necessary changes.
- Oversaw day-to-day production activities in accordance with business objectives.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with 9 Regional Managers to share best practices, align strategies, and foster a spirit of teamwork across the organization. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Regional Clinical Manager
Access Medical Clinic
03.2015 - 08.2025
- Evaluated clinical staff performance, identifying areas of improvement and providing constructive feedback to drive continuous growth.
- Led the development of annual training plans based on identified gaps in knowledge or skills among clinical staff members for 10 years.
- Participated in interdisciplinary meetings, sharing insights on best practices and contributing to improved patient outcomes across the region.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a call center of 3 staff answering for 68 clinic sites.
- Ensured successful project completion by establishing clear objectives, and communication channels.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Mentored and coached team members to foster productive and engaging work environment.
- Improved customer satisfaction rates with proactive problem resolution and timely follow-ups.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Managed a team of clinical professionals, ensuring efficient delivery of high-quality patient care.
Clinical Nurse
Access Medical Clinic
03.2015 - 08.2025
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting for 5 years.
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
Education
LPN - Nursing
Arkansas State University Technical Center
Jonesboro, AR2007
High School Diploma -
Harrisburg High School
Harrisburg, AR2001
Skills
- Clinical leadership
- Effective communication
- Patient care coordination
- Patient safety
- Operational excellence
- Healthcare management
Work Type
Full TimeWork Location
RemoteImportant To Me
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