Susan King
Clinical/Practice Management
Mountain Home,AR
Summary
Active Regional Manager with over 10 years of experience managing staff members and services in a clinical setting. Compassionate and industrious with excellent interpersonal and organizational skills. Dedicated to adhering to quality standards for patients and staff. Talented at supervising, mentoring and preparing staff evaluations and administrative reports for 40 personnel.
Seeking a position which can utilize my skills as a manager, a leader and patient (customer) advocate, a position where kindness and dedication are valued, and teamwork is sought after to build strong bonds within the community and organization.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Regional Manager
Access Medical Clinic
04.2023 - Current
- Developed interdisciplinary care plans with input from physicians, nurses, and other healthcare providers for optimal patient results
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed
- Managed relationships with external stakeholders, including insurance companies and network providers, to maintain strong partnerships and optimize clinic operations
- Regularly evaluated employee performance and provided feedback
- Selected, promoted and terminated staff members
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
- Identified nurses' and staff training needs and devised training programs to close gaps
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care
- Collected, evaluated, and modeled collected data
- Increased TOS collections from 50% to 85%.
Clinical Manager
Baptist Memorial Hospital Memphis
10.2007 - 04.2023
- Counseling, motivating and leading over 32 clinical staff - referring advanced issues to upper management
- Ensuring compliance, accuracy, and quality of clinical documentation.
- Enhancing operations by ensuring sufficient staffing and adequate access to services and training.
- Developing programs and ensuring compliance with procedures and policies.
- Maintaining accurate payroll records.
- Training and compliance as practice safety office per OSHA guidelines.
- Responsible for all performance evaluations and recommendations for salary increases.
- Tracking and ordering all medical equipment, supplies, and vaccines.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes
- Identified areas for cost savings without compromising quality of care through regular financial analysis and budget reviews
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures
Clinical Supervisor/CMA
Dr. Phillip Pedigo
11.2003 - 10.2007
- Assist Physician with office procedures and surgeries
- Code all Surgeries in hospital and in-office with CPT/ ICD-9 codes.
- Maintain account receivable/payable records.
- Triage patients via phone, make appointments.
- Precertification on procedures/surgeries
- Prior authorization on medications.
CMA-
Memphis Gastroenterologist
10.1996 - 09.2003
- Assist physicians with procedures.
- Maintain Endoscopy records per state guidelines.
- Triage and Prep patients for endoscopy/colonoscopy procedures
- Phlebotomy
- EKG's
- Injections
- Order Supplies
Education
CPC - Certified Coder
Medical Coding Academy
Arlington,tx 04.2022 - Current
CMA - Medical
Concord
Memphis,Tn 05.2001 -
Healthcare
Southwest Tennessee Community College
Southaven,Ms 01.2020 - Current
Skills
Employee issue resolution
Staff Supervisor/ Scheduling
Onboarding and coaching
HIPAA
Compliance Oversight
OSHA Safety Officer
Team Meetings
Managerial Experience
Patient Relationship Management
Direct Patient Care
Clinical Instruction
Proficient in EPIC EMR
Proficient in Athenanet EMR
Timeline
Regional Manager
Access Medical Clinic
04.2023 - Current
CPC - Certified Coder
Medical Coding Academy
04.2022 - Current
Healthcare
Southwest Tennessee Community College
01.2020 - Current
Clinical Manager
Baptist Memorial Hospital Memphis
10.2007 - 04.2023
Clinical Supervisor/CMA
Dr. Phillip Pedigo
11.2003 - 10.2007
CMA - Medical
Concord
05.2001 -
CMA-
Memphis Gastroenterologist
10.1996 - 09.2003