Saunia Brindle
Tacoma,WA
Summary
Experienced and adaptable Regional Manager with a strong background in overseeing multi-site operations, leading large teams, and coordinating client services in the healthcare and human services sector. Proven ability to manage supervisors and caregivers, handle high-volume caseloads, and ensure compliance with state regulations and audit requirements.
Skilled in streamlining operations, improving team performance, and maintaining efficient administrative processes, including scheduling, payroll, and data management. Known for strong communication, organizational skills, and a hands-on leadership approach that supports both staff development and high-quality client care in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Manager
Korean Women Association
Federal Way, WA
09.2022 - 03.2026
- I oversee the day-to-day operations of two county king and Snohomish county, with six supervisors and A.A
- I oversee offices preparing for Audits ensuring we're in compliance.
In Home Care Supervisor
Korean Women's Association
Lakewood, WA
01.2021 - 09.2022
- Receives Care assessments from the state of Washington, for client's who is in need of a caregiver, complete intake at the potential clients homes, Speak and contact clients case managers.
- Manage a caseload of 70 plus clients
- Staffed each client with a caregiver
- Manage 100 plus caregivers
- Manages rotating emergency on call phone
- Speaks/Emails case managers
- Completes payroll bi weekly
DSP Caregiver
ResCare Community Living
Puyallup, WA
06.2020 - 01.2021
- I care for DDA clients in their homes.
- Daily Task as Distributing medication cooking, Cleaning, companionship accompany clients to appointments and grocery shopping daily.
- Document and completing Daily needs and activities.
Scheduling Supervisor
Options Unlimited Inc
Puyallup, WA
01.2014 - 06.2020
- Perform general office duties, data entry, word processing, spreadsheet, database functions, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors/potential applicants
- Contact staff for schedules
- Contact guardians for holiday schedules
- Contact MDC/Vadis for maintenance for client homes
- Schedule shuttle rides to get client to and from work
- Monitor staff attendance, maintain staff discipline records, and assist with new applicants, giving tours of all twelve homes
- Assist with staff timecards
Education
High School Diploma -
Pacific High School
San Bernardino, CA06.2004
Skills
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
- Achieved timely project delivery by effectively managing team dynamics and workflows Enhanced project outcomes through proactive risk management and issue resolution Drove continuous improvement initiatives to elevate project quality and stakeholder satisfaction
- Analyzed social media metrics to optimize engagement and audience reach
- Applied extensive clerical expertise to manage documentation, scheduling, and communication effectively
- Managed customer support operations to ensure timely and effective issue resolution
- Utilized clear, courteous, and effective communication techniques in phone conversations to uphold company standards
- Achieved seamless communication through effective management of multi-line telephone systems Enhanced operational efficiency by resolving technical issues promptly Improved user experience by providing training on system functionalities
- Categorized and archived documents systematically to enhance accessibility and support organizational workflows
- Coordinated visitor reception and addressed inquiries to enhance overall satisfaction
- Coordinated the transmission of paperwork via fax to maintain accurate records and streamline information flow
- Oversaw mail distribution and collection, maintaining accurate records and ensuring compliance with postal regulations
- Managed logistics for file distribution, ensuring accuracy and adherence to deadlines
- Achieved improved communication flow by optimizing multi-line phone systems Enhanced response times by effectively managing call routing and addressing technical issues Contributed to a more connected workplace through proactive support of telecommunication systems
- Achieved streamlined appointment scheduling, resulting in improved patient satisfaction Enhanced operational efficiency through effective management of scheduling processes Fostered strong relationships with patients and healthcare providers to ensure seamless appointment experiences
- Managed appointment scheduling, patient records, and insurance processing to support healthcare delivery
- Achieved improved communication flow by leveraging Microsoft Outlook for scheduling and correspondence management Enhanced team productivity through effective calendar organization and appointment coordination Fostered a collaborative environment by utilizing Outlook's features to support team interactions
- Achieved timely completion of typing assignments, enhancing overall project efficiency Improved document accuracy through meticulous attention to detail Elevated team productivity by facilitating effective communication through well-prepared written materials
- Utilized advanced word processing software to produce, edit, and format documents for various business needs
- Implemented staff scheduling, supervision, and development to maintain productive team dynamics
- Managed daily staff activities, fostering a collaborative and efficient work environment
- Monitored and evaluated employee performance through systematic management processes
- Implemented strategic operations management practices to optimize resource allocation and drive productivity
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Languages
Samoan
Native or Bilingual
Timeline
Regional Manager
Korean Women Association
09.2022 - 03.2026
In Home Care Supervisor
Korean Women's Association
01.2021 - 09.2022
DSP Caregiver
ResCare Community Living
06.2020 - 01.2021
Scheduling Supervisor
Options Unlimited Inc
01.2014 - 06.2020
High School Diploma -
Pacific High School